Group Reservations Coordinator

Group Reservations Coordinator

Morgantown, WV

Pay Range : $18.00 / hour

About Us : We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

Job Summary : The Group Reservations Coordinator is responsible for managing group room blocks, booking links, and reservations while working closely with various departments to ensure customer satisfaction and accuracy in bookings. This role plays a key part in maintaining group rates, room inventory, and maximizing revenue through efficient reservation management. Additionally, the Group Reservations Coordinator will assist with VIP guests and repeat guest / client reservation needs, ensuring personalized service and attention to detail.

Essential Functions and Duties :

• Maintain accurate records for all upcoming groups and manage group room blocks.
• Ensure accuracy between Delphi and SMS systems for room blocks, rates, and cutoff dates.
• Detail group profiles and reservations with specific information, including rates, deposits, and package inclusions.
• Build and manage group rates and inclusive packages, creating routing profiles and setting deposit and cancellation policies.
• Act as a liaison between the group and central reservations, handling rooming lists, changes, and billing adjustments.
• Assign specific accommodations based on guest requests for features and locations.
• Provide group reservations and pickup reports as needed.
• Cross-check group resumes with system information and conduct regular audits in Delphi and SMS to ensure reservation accuracy and alignment with contractual details.
• Complete key packets and prepare guest room pre-arrival assignments to ensure a smooth and personalized guest experience.
• Work closely with the Guest Services Manager and Executive Housekeeper to ensure accurate pre-blocking and assignment of guest rooms.
• Participate in bi-weekly Group Strategy Team calls to stay informed of upcoming business and align on strategy.
• Attend pre-planning and pre-conference meetings with clients to review group details.
• Review no-shows from the previous night and make necessary corrections.
• Assist accounting with verifying and correcting group guest folios.
• Communicate with Call Center Manager, Sales Manager, and group meeting planners to ensure group needs are met.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills :

Work Environment :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity : Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Join us in creating extraordinary experiences and opportunities for our guests and team members.