Lead UX Designer – GenAI Experiences Job at Capital One in Chicago

Lead UX Designer – GenAI Experiences at Capital One summary :

The Lead UX Designer for GenAI Experiences at Capital One is responsible for leading the design of AI-driven solutions that enhance user experiences for associates and customers. This role entails collaborating with cross-functional teams to develop and implement best practices for GenAI-powered product designs, advocating for user needs, and delivering innovative digital experiences. The position emphasizes strategic planning, human-centered design methods, and the creation of high-fidelity design assets while promoting a collaborative and inclusive design environment.

Lead UX Designer – GenAI Experiences

We are currently seeking a Lead UX Designer to join our AI and ML Design team to help lead our effort of delivering GenAI-powered experiences for Capital One associates and customers. This role will partner with other Capital One designers, product managers, and tech experts across multiple lines of business to design exceptional GenAI-powered experiences while also developing GenA-powered experience design best practices. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do :

As a leader and maker, you’ll be asked to handle responsibilities, including :

Strategy & Planning

Collaborating with a variety technology, product, and business teams across lines of business to uncover customer and business needs for GenAI-powered experiences — then translating them into intuitive and engaging digital experiences

Translating complex ideas into understandable concepts that evolve and enhance product experiences

Engaging in portfolio prioritization to help set the strategy and product road map for the team

Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

Advocating for the customer through human-centered design methods, including : discovery, research sketch sessions, and user testing

Championing prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset

Discovering & Delivering

Developing and evangelizing Design for GenAI best practices, principles, and patterns that all designers across Capital One can leverage

Demonstrating familiarity with designing for GenAI-powered experiences and design tools to deliver concepts and enable successful collaboration across teams

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

Driving end-to-end product design by :

Working with researchers to understand customer needs and define opportunities  through usability and empathy studies

Framing problems, defining insights, and designing new methodologies / practices to serve customer needs

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Planning and facilitating workshops with internal and external stakeholders to align with business needs

Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

Storytelling and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

At least 5 years of experience with User Experience design

Experience designing and implementing GenAI-powered experiences

Experience designing and implementing chat experiences

Preferred Qualifications

Experience developing design principles and best practices

Experience evaluating GenAI-powered experiences

Experience with responsible AI best practices

Experience designing for cross channel experiences

Comfortable working with a variety of business partners and delivering outcomes

Familiarity with design and prototyping tools, such as Sketch and / or Figma

Familiarity with working in an established design system

Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL : $175,500 - $200,300 for Sr. Manager, Design

McLean, VA : $193,000 - $220,300 for Sr. Manager, Design

New York, NY : $210,500 - $240,300 for Sr. Manager, Design

Richmond, VA : $175,500 - $200,300 for Sr. Manager, Design

San Francisco, CA : $210,500 - $240,300 for Sr. Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the   Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords :

UX Design, GenAI Experiences, User-Centered Design, Digital Product Design, AI Solutions, Prototyping, Collaborative Design, Human-Centered Design, Design Best Practices, Customer Experience