Business Continuous Improvement Consultant

Business Continuous Improvement Consultant

We are excited to be hiring a Business Continuous Improvement Consultant in our RPS Business Continuous Improvement, Agile Product Management, and Production Support team. We are on an exciting journey to transforming our Retirement Plan Services businesses through continuous improvement processes and strategic initiatives. In this role, you will have the opportunity to lead complex programs / initiatives in our Retirement Plan Service business areas following the DMAIC process. These transformational changes may include improving manual processes, implementing robotics, technology upgrades, or introducing other new opportunities utilizing change management methods. The team you will be afforded to work on is an experienced and dynamic team! Lincoln's business teams are evolving and embracing transformation across the board, and you will help create the roadmap for what solutions are put into place for years to come.

Maintains knowledge on current and emerging developments / trends, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions

Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and / or business unit

Directs and enhances organizational initiatives by positively influencing and supporting change management and / or departmental / enterprise initiatives

Provides subject matter expertise to team members and applicable internal / external stakeholders on complex assignments / projects

Provides direction on complex assignments, projects, and / or initiatives to build and enhance the capability of assigned area(s)

Serves as a subject matter expert and consults with management to understand the complex business needs and desired outcomes of programs and the individual project workstreams

Leads and directs program meetings with stakeholders from multiple work streams to map current and future state processes, define program scope, determine complex plans, execute agreed deliverables, and evaluate outcomes

Manages expectations of various internal / external stakeholders and provides regular status updates

Serves as a liaison across departments / teams to coordinate delivery of projects and ensure alignment of efforts with other organizational initiatives, including system releases and upgrades

Must-haves :

3-5+ Years experience in insurance industry and / or continuous improvement that aligns with the responsibilities

4 Year / Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)

Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed, and logical discussions / presentations

Demonstrates ability to communicate knowledgeably and credibly with senior management and internal constituents

Ability to think critically, analyze complex information and to evaluate the implications of a course of action or solution

Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form

Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists

Nice-to-haves : Green or Black belt

Organizational Change Management leadership, value stream mapping and workflow