Work From Bilingual (Spanish) Senior Complaints Coordinator

Work From Bilingual (Spanish) Senior Complaints Coordinator

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

23060 (Richmond, VA)

23320 (Chesapeake, VA)

33634 (Tampa, FL)

89144 (Las Vegas, NV)

75024 (Plano, TX)

19801 (Wilmington, DE)

68521 (Lincoln, NE)

56301 (St. Cloud, MN)

More than just a bank, more than just a career

The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for goodwith compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people, to people. That's life at Capital One.

Your voice is our voice. We'll champion you.

It's important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will :

• Demonstrate the ability and willingness to learn
• Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change
• Demonstrate a strong customer focus that is rooted in empathy
• Communicate effectively with peers, management and customers, using appropriate methods of communication for role
• Exercise good judgment and independent decision-making skills
• Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs
• Demonstrate exceptional listening, questioning, call control and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record

Learn about the role

Senior Complaints Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer's needs, problem solve and deliver a "wow" customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role.

Basic Qualifications

Preferred Qualifications

Work from Home Technology Requirements :

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

We are unable to consider applicants who :

If you are unable to maintain network-compatible internet access or living requirements, Capital One reserves the right to rescind this offer.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX : $49,774 - $49,774 for Senior Complaints Coordinator Chesapeake, VA : $49,774 - $49,774 for Senior Complaints Coordinator Tampa, FL : $49,774 - $49,774 for Senior Complaints Coordinator Lincoln, NE : $49,774 - $49,774 for Senior Complaints Coordinator Las Vegas, NV : $49,774 - $49,774 for Senior Complaints Coordinator Wilmington, DE : $49,774 - $49,774 for Senior Complaints Coordinator Richmond, VA : $49,774 - $49,774 for Senior Complaints Coordinator St Cloud, MN : $49,774 - $49,774 for Senior Complaints Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment