Student Financial Services Information Systems AnalystCreighton University • Omaha, NE, United States
Student Financial Services Information Systems Analyst
Creighton University • Omaha, NE, United States
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job_description.job_card.job_descriptionTroubleshoot utilized student system issues and fulfill appropriate enhancement requests from Student Financial Services. Translate the needs of the business in a manner which is consumable to the Division of Information Technology (DoIt). Deliver solutions to use cases via reporting, system set-up / configuration, or process redesign. Prioritize and educate business owners of delivered system functionality or compatible solutions that address practical use cases. Manage and conduct multi-unit business process reviews. Create, document, and manage gathered business requirements. Map current workflows for aid awarding, billing, collections, and refunds. Identify areas for improvement or automation including leveraging artificial intelligence(AI) solutions. Maintain documentation of financial services processes and standard operating procedures. Participate in or lead process redesign projects. Meet with stakeholders in Student Financial Services, Student Success, Admissions leaders, and the Division of Information Technology to align on process changes or issues. Act as a liaison between Student Financial Services, Office of Analytics & Institutional Research (AIR), and technical teams. Translate business needs into functional requirements. Bachelor's degree in Computer Science or related field. Three (3) years of functional troubleshooting experience with a relational data structure SIS system, Banner preferred. Two (2) years of facilitating business process review (BPR) findings into technical requirements, preferred. Two (2) years of system analyst experience within a Customer Relationship Management (CRM) platform, Salesforce preferred. Fluent in CRM platform, set-up, configuration, and reporting. Demonstrated ability for abstract thinking. Familiar with business process elicitation and documentation methodologies. Demonstrated ability to create and administer training material. Professional ability with PL / SQL or similar system language. Ability to collaborate with system architects, software architects, design analysts, and others to understand business or industry requirements.
The Information Systems Analyst will assist in the continuous technical transformation of the Student Financial Services area to enable a frictionless student experience relative to their span of control. The role will directly support the Student Financial Services area with hands-on technical solutions. This position will be the area point of contact for the transition from a fragmented multi-system structure to a data-centric and system-agnostic model. This role will embed business analytics, business requirement elicitation, student system troubleshooting, and enhancement capabilities within Student Financial Services.
Key Responsibilities :
Business Analytics
- Create, run, and manage queries / reports and statistical evaluation relative to daily, weekly, monthly, quarterly, annual, and ad hoc reports through an array of reporting tools.
- Perform analyses, identify problems and solutions, make recommendations, and evaluate results relating to the development, enhancement, and maintenance of the student data and systems.
- Organize system audits and quality assurance to ensure data accuracy.
System Analyst
Process Improvement & Documentation
Cross-Department Collaboration
Qualifications :
Knowledge, Skills & Abilities :
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