Field Support Technician

MANTECHMiami, FL, US

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Join to apply for the Journeyman Field Support Technician role at MANTECH

2 days ago Be among the first 25 applicants

Join to apply for the Journeyman Field Support Technician role at MANTECH

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Support Technician to join our team in Doral, Florida.

Responsibilities Include But Are Not Limited To

Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
Communicate complex technical concepts clearly to clients and help develop / maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications

HS diploma : a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for education.

3+ years of experience with 2+ years of position-specific relevant experience.

Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.

Proficiency in installing, configuring, and troubleshooting Windows operating systems.

Experience with cybersecurity tools and best practices.

Experience with end-user device support (desktops, laptops, mobile devices).

Experience with Active Directory and remote desktop tools.

Desired Qualifications

Bachelor's degree in information technology, computer science, or a related field.

Experience with mobile device management (MDM) Solutions, cloud technologies (e.g., AWS, Azure), scripting and automation tools, and ticketing systems.

CompTIA A+ Certification.

Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

Must have an active Secret clearance.

Physical Requirements

Must be able to remain in a stationary position 50%.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at MANTECH by 2x

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