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Supervisor - Patient Services (non-clinical)

Supervisor - Patient Services (non-clinical)

AssistRxOverland Park, KS, US
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Supervisor, Patient Services (Non-Clinical)

The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.

Responsibilities :

  • Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives
  • Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance
  • Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence
  • Coordinate and manage special projects which will frequently be cross-functional in nature
  • Presents to external audiences (primarily healthcare providers and insurers)

Core Competencies :

  • Business Understanding
  • Has strong business process knowledge
  • Is aware of major issues or problems affecting operations
  • Evaluates how concepts, ideas and information could enhance the business operations
  • Communication
  • Communicates clearly and succinctly, in person, by telephone and e-mail
  • Listens to hear and understand; clarifies and confirms as appropriate
  • Probes for understanding of issues
  • Keeps others informed of decisions, changes, objectives, priorities and accomplishments
  • Development of Self and Others
  • Effectively develops others through coaching, counseling, feedback and opportunities
  • Effectively conducts performance management sessions with associates
  • Assists staff with setting developmental goals
  • Assists team leaders with the development of their teams
  • Leadership
  • Coordinates with other departments to provide patients the outcomes they need
  • Demonstrates strong team leadership skills
  • Manages and coordinates staff scheduling
  • Recruits and hires new associates
  • Demonstrates strong conflict resolution skills
  • Leads projects and process re-design efforts
  • Demonstrates a commitment to serving our patients
  • Demonstrates values and philosophies of the organization
  • Planning and Organization
  • Works effectively in a multi-task environment
  • Plans, organizes, manages and monitors activities according to priorities
  • Effectively facilitates groups / discussions to meet business needs
  • Displays strong sense of urgency
  • Uses good time management skills
  • Analysis
  • Produces accurate work with attention to detail and is thorough
  • Possesses good analytical skills data interpretation and problem-solving
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    Patient Service Supervisor • Overland Park, KS, US