Field Services Technician l - Grand Rapids, MI

Job Description

Job Description

Field Services Technician I

Are you a hands-on worker that is results driven? Does supplying a service to a customer that would otherwise be out of reach sound rewarding? Create your own personal connections as you work face to face with individual customers in this unique and rewarding role, allowing use of your own personal work truck, individual order schedules, and more.

Organization : Mercury Wireless is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. The Company connected its first subscriber in December of 2007. Today Mercury Wireless' rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Position Summary : The Field Services Team of Mercury Wireless is the customer facing unit of the company. The team should be professional in attitude and appearance and engaged with our customer’s needs. Field Services should be mindful and thorough in their work; following installation and safety guidelines, and instructions from the Field Team Leader.

Location : Grand Rapids Service Center located in Newaygo, MI

Position Type : Full-Time

Compensation : Competitive Pay

Benefits : Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training

Key responsibilities and accountabilities :

• Installation of broadband equipment at customer premises
• Interact with subscribers and represent the company in a professional manner
• Properly configure and connect customer's home equipment to the Mercury Network
• Troubleshoot broadband customer equipment
• Assist sales team with localized marketing efforts

Skills & Requirements :

Company Provided Training :

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.