GUEST SERVICES REPRESENTATIVE

438 Plymouth St, Middleborough, MA 02346, USA

Job Description

Posted Monday, August 18, 2025 at 4 : 00 AM | Expires Friday, September 19, 2025 at 3 : 59 AM

Located just 15 miles west of historic Plymouth, the Boston / Cape Cod KOA in Middleboro, Massachusetts, offers employees a unique opportunity to work in a scenic, wooded environment at the heart of one of New England's most vibrant and historic regions. Team members are part of an operation that supports travelers exploring Plymouth, Cape Cod, and Boston—helping them create memorable experiences while enjoying a workplace surrounded by nature. Whether assisting guests staying in cozy cabins, tent sites, or RVs, staff play a crucial role in maintaining the welcoming atmosphere that keeps our campground highly rated.

Working at our KOA means being part of a dynamic, guest-focused team that brings fun and comfort to every stay. Employees help facilitate a wide range of amenities and activities including a Jumping Pillow, theme weekends, outdoor movies, and a KampK9 dog park. Staff also support on-site services such as the general store, arts and crafts events, and our campfire-friendly environment. With a reputation for excellent hospitality and a nearly 5-star rating from guests, this is more than just a job—it's a chance to be part of a close-knit, enthusiastic team in one of the most scenic and historic parts of the country.

ABOUT KAMPGROUNDS OF AMERICA, INC.

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.

KOA, INC. DEI STATEMENT

At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to :

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and advance our understanding about DEI
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

The owned and operated assets of KOA (OAK) is a division of KOA, Inc.'s overall operations, and is rooted in the mission and values of KOA. The current OAK portfolio consists of campgrounds in the United States and Canada.

REPORTS TO

Guest Services Lead, Guest Experience Supervisor and / or Assistant General Manager

POSITION SUMMARY

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

SPECIFIC DUTIES

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

JOB QUALIFICATIONS

PHYSICAL REQUIREMENTS

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

a 25% discount in the general store (also applies to propane) as well as discounted site rent of $92.30 per pay period is available to employees.

438 Plymouth St, Middleborough, MA 02346, USA

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