U.S. Seasonal Supportability Specialist

Come join the North America Social team within the Intuit Customer Success Team , a team dedicated to leading inclusively, championing diversity, and fostering an empowering work environment. As a Social Moderator , you will be responsible for supporting Intuit's brand presence and voice across a variety of social and digital platforms , which currently include (but are not limited to) Facebook, X (Twitter), Instagram, TikTok, Google Play, and Apple iOS mobile app reviews.

This role operates in a dynamic and constantly evolving digital landscape, requiring adaptability and a proactive approach to changing consumer needs and platform functionalities. It demands individuals who are courageous, possess a strong social mindset, and thrive in fast-evolving environments . You will be providing escalation support to frontline agents and interacting directly with consumers on multiple social and digital platforms, ensuring they receive the best service and care possible. Your responsibilities also include monitoring daily activity on public channels, gathering customer insights , and actively engaging with cross-functional teams to deliver exceptional customer experiences.

Social Moderators act as subject matter experts , offering guidance to resolve moderate to complex situations and bridging connections between internal and external partners. You will be expected to display initiative, integrity, and a customer-obsessed approach , demonstrating a commitment to being a brand ambassador and focusing on business excellence through sustainable processes. This team is dynamic, consistently seeking to improve processes and deliver positive suggestions to streamline operations.

Responsibilities

• Customer Engagement & Support :

Respond to customer concerns and inquiries via social media and digital channels, including product app reviews and online Q&A platforms.

Translate 'voice of the customer' feedback into tangible and meaningful data that will provide the business with insights on customers, agents, and company products.

Manage the overall quality of all social and digital channels

Showcase impeccable management and organizational skills to handle numerous projects across multiple channels.

Compensation

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is :

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

Customer service experience.

Exceptional written and verbal communication skills , including spelling, grammar, and English composition without dependence on AI.

Strong problem-solving, investigative, and critical thinking skills

Ability to adapt quickly to ever-changing situations and proactively develop solutions

Preferred Qualifications

Important Notes

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