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Highway Traffic Operations Center Operator - temporary

Highway Traffic Operations Center Operator - temporary

Nebraska GovernmentOmaha, NE, US
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Highway Traffic Operations Center Operator

Do you want to make a difference in the lives of Nebraskans? Do you have a passion for helping people and keeping them safe? At the Nebraska Department of Transportation (NDOT), you will have the opportunity to do just that. The Operations Division at the Nebraska Department of Transportation (NDOT) has an opportunity that may be perfect for you! We are seeking two temporary Highway Traffic Operations Center Operators to join our friendly and supportive team. Hours : Shift work to include days, evenings, and nights, along with weekends and holidays as needed for 24-hour coverage and On-Call.

Job Duties :

  • Monitor current traffic conditions via roadway sensors, cameras, and other field devices fed into the Operations Center; relays information to appropriate response agencies based on an assessment of situations.
  • Answer incoming calls / inquiries from those seeking functional support or information.
  • Collect, consolidate, and resolve discrepancies / conflicts between real-time incident and event details captured through phone calls, camera images, radio messages, etc.
  • Enter event and incident information into computer logs / databases and generate response plans; review and implement appropriate responses in accordance with agency policies and procedures.
  • Transmit information to the general public via communication systems such as variable message signs, Condition Acquisition and Reporting System (CARS), Advanced Traveler Information System (ATIS), and 511 phone system.
  • Conduct equipment operational status checks, monitor equipment for potential problems; and adjust equipment for effective operation.
  • Inform other response centers and staff of incidents and events and coordinate as needed with the Nebraska State Patrol communications centers and local government agencies.
  • Compile and write construction and maintenance event information, schedules, and locations for subsequent dissemination.
  • Assist with 24-hour on-call duties including after-hours activation of the State Operations Center (SOC); serve on the rotation for the 24 hours Operations Emergency on-call phone.
  • Perform other duties as assigned.

Requirements / Qualifications :

Minimum Qualifications : Experience or training in radio dispatching or other communications work involving the operation of communication devices such as multi-phone systems or teletype machines.

  • Experience with traffic incident management.
  • Experience with the Condition Acquisition Reporting System and ATMS software(s).
  • Working knowledge of the State of Nebraska Roadways.
  • Other :

  • Must be able to be reached to report to work outside scheduled work hours for highway emergencies within a specified time frame.
  • Regular and reliable attendance is required.
  • Knowledge, Skills, and Abilities :

  • Experience with Microsoft Office and social media communication skills.
  • Excellent written and verbal communication skills.
  • Ability to monitor several CCTV's simultaneously.
  • Ability to disseminate information regarding incidents.
  • Ability to use multi-line phones.
  • Ability to coordinate with emergency response units.
  • Ability to read and understand maps.
  • Ability to learn and maintain a working knowledge of all system applications.
  • Ability to use good common sense under adverse and stressful situations.
  • Ability to work flexible work hours, rotating shifts, and on-call support to meet the demands of the SOC.
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