Customer Service Member

Description

Must be able to accommodate shift times :

3 : 00pm - 11 : 30pm (Rotating Weekends)

A Brief Overview

The Service Desk Team Member serves as a member of 24 hour service desk team at J - 53, NH - 156, Camp Allen or Newport News locations. Assists residents with general needs, assists with leasing and placements tasks, move-in, move-out tasks, answers phone and responds to emergencies, as needed.

What you will do

• Answers incoming telephones calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Assists with referral / placements and move-in / move-out process.
• Maintains fax machines, assists users, and perform other clerical duties as necessary.
• Reminds residents of the on-line work order system; train residents (over the phone) on the on-line system, as needed.
• Registers new residents; assigns room numbers, issues room keys.
• Responds to incoming customer's work orders requests, and input work orders from residents.
• Reports customer service related issues to the appropriate property management staff, as necessary.
• Coordinate day-to-day customer communication and interact with the customers to foster ongoing relationships.
• This position requires driving for the Company using either 1)a Company vehicle, at any frequency from Rarely to Constantly; or 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Qualifications

Compensation

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and / or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA / FSA accounts, retirement, rewards programs, and so much more!

Click Here for Benefits Overview

You must be able to pass a drug, background screen and physical abilities test / motor vehicle record check (if one is required per the position).

EEO / ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.