Product Support Sales (603 - CMD)

Overview

Scope of Work : WPI Product Support Sales Representatives are professional salespersons possessing an in-depth knowledge of our company, its products, services, and support programs. The PSSR should be positive, professional, and promote WPI. PSSR will be assigned a territory and / or accounts and is expected to contact customers and recommend parts, services, and attachments provided by WPI's manufacturers and WPI.

Primary Job Responsibilities

• As a PSSR you will prepare and follow as closely as possible a weekly itinerary.
• A Product Support Sales Representative will prepare daily call reports and other information, entered in CRM Series to be reviewed by District Managers and Director of Non-OEM Strategies.
• A Product Support Sales Representative will act as a go-between for the customer and WPI's parts and service departments.
• A Product Support Sales Representative will make customer contact on a regular basis to ensure customers are aware of the PSSR role.
• Attend training when available from Manufacturer and WPI.
• A Product Support Sales Representative will provide product leads and communications with a unit sales representative.
• Stay up to date on new product support offerings made available by WPI's Manufacturer and WPI.
• A Product Support Sales Representative will quote customers\' parts and service jobs as required coordinating with parts and service.
• Coordinate customer complaints, such as Manufacturer's warranty, policy adjustments, parts prices, etc., with the respective person in each department.
• Inspect & evaluate customer's equipment, as required, for customer satisfaction.
• Develop customer profiles for assigned customers.
• Deliver Extended Warranty contracts and oil analyzer kits to customers as required.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications :

Knowledge, Skills, and Abilities

WPI is an EEO / AA (equal opportunity / affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institucion EEO / AA (igualdad de oportunidad / accion afirmativa) y no discrimina en base al sexo, edad, raza, color, religion, discapacidad fisica o mental, credo, origen nacional, estatus veterano, orientacion sexual, information genetica, identidad de genero, o expresion de genero en los programas o actividades los cuales opera.

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