Admitting Representative- Emergency Department- Onsite

Job Family :

Admitting Representative

Travel Required : None

Clearance Required : None

What You Will Do :

The Admitting Representative is ONSITE at Community Memorial Hospital in Ventura, CA.

Provides excellent customer service to all individuals.

Perform accurate registration, arrival, and check-in functions upon a patient presenting themselves for service.

Collect all necessary patient, demographic, and insurance information / documentation to ensure a patient is completely registered within the patient registration systems.

Obtain all necessary patient signatures and information at time of arrival.

Escalates any advanced or complex registrations to a more experienced team member.

Perform real-time insurance eligibility and benefits verification for all patients.

Verifies insurance benefits; explain financial requirements to the patient or patient representative and collects any outstanding patient portion at the point of service.

Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.

Ensure that all activities related to hospital collection activities meet department requirements.

Works assigned shifts at hospital Emergency Admitting departments; 12-hour shifts, 8-hour shifts, 1st, 2nd and 3rd shift as assigned. Rotating holiday and weekend work.

Serve as preceptors / trainers to orientate.

Serves as a mentor to new associates and assist in new employee orientation.

Performs Inpatient Admission Admitting duties that include determining in and out of network benefits, review of the EMR Inpatient status tracking feature and the attainment of Important Message for Medicare patient signatures.

Performs carve outs as it relates to observation admission services, determines in and out of network benefits as it relates to observation stays, review of the EMR Observation status tracking feature and the attainment of patient signatures as they relate to observation patient stays.

Consistently exceeds weekly individual goals and standards.

Performs other duties as assigned.

Shifts : Part Time

Night shift 12 HOURS 07 : 00PM- 07 : 30AM with rotating weekends, on call, and holidays.

Day Shift 7 : 00AM to 7 : 30 PM

What You Will Need :

High School graduate or equivalent (GED)

0-2 (zero to two) years of experience working in a hospital, medical, clinical OR customer service environment.

What Would Be Nice To Have :

One (1) year of hospital Patient Access experience.

Data Entry experience.

Familiarity with health plans / insurances.

Bilingual in English & Spanish

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include :

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental / Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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