Manager, Inflight Operations (New Haven)

Avelo AirlinesNew Haven, CT, US

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Flight Attendant Operations Manager

To support the flight attendants and all aspects of the operation within the base; inspiring the crew members to achieve operational and performance excellence. This is demonstrated by a culture of safety always and genuine caring, and promoting our company purpose, values, and vision.

This position will be responsible for overseeing inflight operations in our New Haven, CT; Hartford, CT; and Wilmington, DE locations.

Responsibilities

Responsible for performance and attendance records for flight attendants ensuring operational excellence and instilling an environment of caring.
Decision maker FA coaching and counseling.
On-time operational performance is achieved by supporting the Crews and being actively involved in the day-to-day activities.
Professional relationships are developed with airport officials and the company is represented in a positive manner in all interactions.
Administrative aspects including but not limited to cost control, investigations, dispute resolution, and reporting.
Effective communication and coordination with all base crewmembers (airports, flight ops, tech ops) is achieved performing as One Crew.
Being a credible source of information for the flight attendants and act as their leader supporting company positions and building a level of trust and respect with the flight attendants.

Requirements

Minimum of three (3) years of airline inflight experience

Minimum of two (2) years of management experience, preferably in the airline industry

Prior flight attendant experience is preferred

Participate in base meetings as inflight representative

Attend and successfully complete FA initial training and maintain qualifications

Balancing and sequencing multiple objectives

Working under pressure while meeting deadlines

Ability to travel as needed to locations

Frequent standing, walking, sitting

Functional knowledge of inflight operations and inter-departmental process flow

Ability to influence and encourage crewmembers

Effective organizational and planning skills

Ability to identify concerns or patterns and effectively problem solve

Communication and leadership skills to influence performance

Ability to motivate and develop crewmembers to support performance, engagement, and growth

Sound decision making and judgment skills

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments)

Avelo is an Equal Opportunity Employer

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Operation Manager • New Haven, CT, US