Customer Service Representative (Revenue Cycle OR Call Center Experience HIGHLY Preferred)

Children's Mercy Customer Service Representative

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

The Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and / or concerns related to their Children's Mercy billing or sensitive financial matters. The incumbent supports Children's Mercy's financial health and strategic goals by encouraging payment and self-pay collections for services rendered. This position maintains working knowledge of hospital and organizational billing, charges, and collections policies.

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and / or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you have any concerns about receiving these vaccines, medical and / or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Responds to both verbal and written requests for information from guarantors, payors, and other internal and external customers
• Reviews and resolves patient and family requests received through the Patient Financial Services website.
• Reviews and responds to parent mail and voicemail messages received.
• Special projects and / or miscellaneous tasks

Qualifications

Benefits at Children's Mercy

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Learn more about Children's Mercy benefits.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $18.74 / hr, but your offer will be determined based on your education and experience.

EEO Employer / Disabled / Vet

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.