Student Technology Support Specialist (NKU Students)

Job Description

Technical support of faculty, staff and students over the phone, chat, and in person.

Primary Responsibilities

• Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person.
• Assists customers with training or computer problems, setup and install computer hardware and software.
• Diagnose and solve problems with computers, printers, projectors, and document cameras.
• Support labs and technology rich classrooms.
• Provide technology training and instruction.
• Need to understand how changes may affect the NKU network.

Great customer service skills are a requirement.

Qualifications

General qualifications : Courtesy and customer service skills are imperative; Ability to communicate effectively both verbally and in written format; Capable of working independently and accepting responsibility; Must be diligent, responsible, and on time; Technical skills desired, but not required.

All interested students must fill out an online student employment application. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Minimum Education : High School Diploma

Pay Rate : $11.50 / hr

Work Schedule : Hours vary. No more than 25 hours per week during the school year; position may continue with up to 35 hours per week during the summer.

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