Dispatcher

Job Description

Job Description

Communicates back and forth with Live Oak Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that include Live Oak customer service, sales, and operational staff (i.e., Route Managers, Mechanics, etc.). Uses Live Oak Environmental software to manage same-day ticket routing as well as prepare all routes for the next day.

Compensation : $20 - $23 hourly

Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations, and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on the needs of the customer.
• Determines the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and ensures route completion.
• Handles incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site / location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.
• . Waste / refused experience preferred.

Qualifications :

The requirements listed below are representative of the qualifications necessary to perform the job.

Certificates, Licenses, Registrations, or Other Requirements

Other Knowledge, Skills, or Abilities Required

Work Environment

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