Customer Experience Specialist

Job Description

Job Description

We are looking for a dedicated Customer Experience Specialist to support inside sales activities within the transportation equipment manufacturing industry. This contract position is based in Elmhurst, Illinois, and involves managing customer inquiries, preparing quotations, and processing orders to ensure seamless customer service. The ideal candidate will excel at fostering strong relationships and maintaining organized workflows.

Responsibilities :

• Prepare accurate price quotations for both prospective and current customers.
• Process and enter customer orders into the enterprise resource planning system, ensuring all necessary documentation is attached.
• Address customer inquiries regarding pricing, orders, shipments, deliveries, and invoices in a timely and detail-oriented manner.
• Serve as a liaison between customers and internal departments, promoting effective communication and collaboration.
• Maintain and update customer information in the system, including filing and organizing sales order documents.
• Represent the company at industry meetings and trade association events when required.
• Assist with accounts receivable collections by following up with customers as needed.
• Identify and report market opportunities, as well as flag potential challenges that could impact operations.
• Handle incoming calls, directing them to the appropriate team or individual for resolution.

The salary range for this position is $22 / hr to $24 / hr. Benefits available to contract / temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.