Maintenance Manager - Regional Operations Specialist

Regional Operations Specialist - Maintenance Manager

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space.

KETTLER currently has an opening for a Regional Operations Specialist - Maintenance Manager, based in the DC Metro area. This position leads maintenance operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you.

The Regional Operations Specialist - Maintenance Manager, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and manage all aspects of community curb appeal, preventative maintenance, and physical site operations.

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead by example to maintain a professional image, positive climate, and a high-performing, engaged, customer-focused team.
• Deliver a positive customer experience, quality living environment and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Manage and perform repair of all apartment / building interior and exterior areas.
• Conduct community walks / inspections and maintain company and brand standards throughout all aspects of the community.
• Direct and participate in all property / ground upkeep and maintenance projects, including capital improvements.
• Manage Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components.
• Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
• Coordinate all contracted services and monitor vendor performance, ensuring compliance with KETTLER guidelines.
• Manage all maintenance operations in most cost-effective manner and maintain accurate records for all services performed.
• Partner with Community Manager in managing maintenance budgets, ordering necessary supplies, and achieving budgeted NOI.
• Contribute to the recruitment, supervision, coaching and development of maintenance team members.
• Reinforce monthly staffing schedules, ensuring 24 / 7 emergency coverage.
• Manage make-ready timeline per regional guidelines, keeping down time to a minimum.
• Must carry a cell phone and be responsible for taking calls for after hour's emergency maintenance, including nights and weekends on a rotational basis.
• Monitor, manage and minimize maintenance personnel overtime.
• Coordinate daily meetings with property manager to provide updates for maintenance projects.
• Conducts Monthly & Quarterly Safety Meetings and monitors direct reports' adherence to KETTLER safety guidelines.
• Utilize company guest suites / resources as available to minimize travel expenses.
• Other duties as assigned.

Qualifications