Rooms Controller

Rooms Controller

Compensation : $23.00 to $26.00 per hour, Full-Time

Job Location : Mar Monte Hotel - SANTA BARBARA, CA

Salary Range : $23.00 - $26.00 Hourly

About Our Company :

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboards award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Primary Mission :

As a Rooms Controller, you will work with many departments responsible for maintaining and selling guest rooms. You will ensure that current and future rooms are blocked with special requests to ensure guest satisfaction.

Scope Of Work + Team :

Reports to Director of Rooms

Supports the Front Office, Housekeeping, Engineering, Sales, & Revenue Departments

Responsibilities :

• Serves as a liaison between the Front Office, Sales, Housekeeping, Engineering and Revenue
• Run daily reports. Identify any over-commitments. Perform duplicate reservation checks, block rooms.
• Reviews daily no-shows report and coordinates with sales on group no shows, in-house, and arrivals report on a daily basis
• Review daily arrivals to identify and action special service request codes, VIP reservations, package rates, etc. Ensure blocking is done for all Special Service Requests and VIPs.
• Reviews group resumes to verify group billing procedures.
• Reviews Arrivals Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms.
• Coordinate special services and / or amenity delivery arrangements
• Check the Comments Report for room changes, late check-outs, and informational messages.
• Review room type inventory and balance any oversold room types.
• Monitor room category and bedding availability in the PMS vs. online, up to three days in advance, to prevent overbooking.
• Review out-of-order rooms daily. Ensure rates match market codes, document and correct any exceptions.
• Checks the status of all Out-of-Order rooms on a daily basis.
• Manage Out of Order / Hotel Room Block inventory, following up with departments such as Housekeeping, Engineering, Front Desk and updating the Revenue Management team.
• Enter rooming lists with 24 hours of receipt. Ensuring all guest information is accurate according to rooming list provided by group sales manager.
• Ensure there are no gaps in room assignments, helping to maximize revenue.
• Input reservations lists for group and contract business.
• Input reservations on promotional offers when rate plans do not correctly interface with property management systems.
• Create group booking links when applicable.
• Proactively identify potential inventory issues.
• Promotes and applies teamwork skills at all times.

Experience :

Education :

Subject Expertise :

Other Expectations :

Benefits :

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours / week or more that includes :

Springboard Hospitality Core Values :

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.