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Customer Quality Analyst
Customer Quality AnalystABB • Senatobia, MS, US
Customer Quality Analyst

Customer Quality Analyst

ABB • Senatobia, MS, US
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ABB Quality Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to :

Customer Quality Manager

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is Onsite in Senatobia, MS.

Key Responsibilities

  • Represent the Voice of the Customer within the organization.
  • Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
  • Using quality data analytics from the organization to identify risks, failures, and non-conformances.
  • Enable and coach employees to evaluate risks, problems, and solutions from a customer / stakeholder point of view.

Qualifications

  • Bachelor's or Master's degree in Engineering (Mechanical preferred) with 3+ years of experience in quality.
  • The ideal candidate should have at least a basic knowledge of the following principles and should be able to elaborate on the concepts : 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
  • Ability to lead a team and work with cross-functional teams.
  • Great communication skills and diplomacy to deal with our customers.
  • Good knowledge of MS Office.
  • Candidates must already have a work authorization that allows them to work for ABB in the United States.

    • What's in it for you

    We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

    ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

    All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

    For more information regarding your (EEO) rights as an applicant, please visit the following websites :

    https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

    As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9 : 00 A.M. - 5 : 00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

    Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com.

    ABB Benefit Summary for eligible US employees

    [excludes ABB E-mobility, Athens union, Puerto Rico]

    Go to MyBenefitsABB.com and click on "Candidate / Guest" to learn more

    Health, Life & Disability

  • Choice between two medical plan options : A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options : Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D 100% employee paid up to maximums
  • Short Term Disability up to 26 weeks Company paid
  • Long Term Disability 60% of pay Company paid. Ability to "buy-up" to 66 2 / 3% of pay.
  • Supplemental benefits 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Parental Leave up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental / behavioral health, general health navigation and virtual health, and infertility / adoption
  • Employee discount program

    • Retirement

  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

    • Time off

    ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

    More about us

    ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.

    The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

    We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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    Quality Analyst • Senatobia, MS, US