Content Developer Job at Southwest Airline Career Page in Dallas

Overview

Join to apply for the Content Developer role at Southwest Airline Career Page

We are committed to a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Employees are provided with the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

This Content Developer plays a key role in designing and delivering impactful learning solutions through Southwest University, with a specialized focus on Ground Operations and Customer Accessibility learning development. Using expertise in development tools, visual communication, and emerging learning technologies, this role creates engaging, accurate, and scalable training content tailored to diverse audiences. By collaborating closely with subject matter experts and stakeholders, the Content Developer ensures materials reflect Southwest’s standards and culture while driving measurable improvements in performance. With a focus on quality, innovation, and timely execution, this role helps foster a learning environment that supports operational excellence and a world-class Customer experience.

Responsibilities

• Develops effective and engaging learning content using industry-leading development tools.
• Responsible for creating and maintaining all learning material for a specific Customer, including online learning, classroom curriculum, job aids, simulations, graphics and performance support tools.
• Work closely with Subject Matter Experts to gather project requirements and ensure content accuracy.
• Plan and estimate project timelines prior to starting work.
• Build and strengthen relationships with internal and external Southwest University Customers to understand audience needs and preferences.
• Balance multiple projects to scope work, meet milestones and target timelines.
• Provide support and foster collaboration among team members for seamless project execution.
• Develop in an agile environment and stay adaptable to change.
• Conduct quality assurance and testing of the learning content, including accuracy, functionality, and visual appeal; gather stakeholder feedback for improvements.
• Design assessments and evaluation methods to measure effectiveness of learning experiences.
• Create storyboards, prototypes, and mockups to visualize the Learning Experience.

Knowledge, Skills, and Abilities

Education

Experience

Physical Abilities

Other Qualifications

Pay & Benefits

Equal Opportunity Employer.

Please print / save this job description because it won't be available after you apply.

Job Posting End Date

09 / 26 / 2025

Job Details

#J-18808-Ljbffr