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LL Baggage Customer Service Agent (TP)

LL Baggage Customer Service Agent (TP)

Pacific AviationSan Francisco, CA, US
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Baggage Service Agent

Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.

1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs

  • File and update reports for delayed, damaged, or missing baggage using systems like World Tracer
  • Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
  • Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
  • Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
  • Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
  • Support boarding operations, including special service assistance and communication with gate agents
  • Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling
  • Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld
  • Respond to baggage claim escalations in a calm and solutions-focused manner
  • Maintain documentation accuracy and follow all airport, TSA, and airline procedures
  • Deliver excellent customer service in a fast-paced, international terminal
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Customer Service Agent • San Francisco, CA, US

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