Parts Counter Assistant

Job Description

Job Description

Salary : $20 / hour or DOE

Our client is a growing locally owned trailer shop in the Cedar Rapids area, and they are seeking a dedicated and proactive Parts Counter Assistant to support their expanding team. If you thrive in a fast-paced environment and are eager to grow with us, this is an excellent opportunity to advance your career in a dynamic setting.

Hours : Monday - Friday, 8 : 00 AM to 5 : 00 PM (No Weekends!)

Role Overview : The Parts Counter Assistant will work directly with the Parts Manager and interact with retail customers. This support role is crucial to various departments, assisting the sales team with parts and accessories, and aiding the service department by pulling necessary parts for repairs. You'll also handle incoming parts deliveries, help maintain inventory, and ensure organization in the showroom and warehouse. A busy and rewarding role awaits!

Key Responsibilities :

• Consult with customers to identify and provide appropriate replacement parts or accessories for trailers.
• Answer phone calls, emails, and assist in-person customers.
• Maintain a neat and organized store area, including receiving parts and managing backstock.
• Consult on service, warranty, and repair requests; help scope out problems, write estimates, schedule repairs, and write invoices.
• Maintain and update our dealer management system.
• Assist customers with trailer drop-off and pick-up for service, sales, and rentals.
• Perform other tasks related to operating the store and dealership as needed.

Ideal Candidate :

Skills & Qualifications :