Customer Success Manager

A company is looking for a Customer Success Manager III to join their team.

Key Responsibilities

Build relationships with integration and engineering teams for successful customer implementations

Drive customer engagement and support the customer journey through success planning and resource provision

Act as the voice of the customer to influence product offerings and ensure a positive customer experience

Required Qualifications

3-5+ years of Customer Success or Account Management experience

Experience with SaaS technology and cloud systems, preferably with open source

Proven track record of successful renewals and contract management

Experience working with enterprise customers

Ability to manage multiple customers at various stages