Customer Service Representative I

Responsible for the processing of fax and email requests, answering inquires via the 800 and DID lines to assist customers and Sales Representatives with basic product information requests, orders, return authorizations, and any other basic inquiries.

REQUIREMENTS AND RESPONSIBILITIES :

• Works directly with customers to process orders received via telephone, fax or email and assist them with any inquiries.
• Answers incoming calls through queue or direct line.
• Processes incoming orders under $1,000 via phone.
• Receives and enters incoming orders up to $20,000.
• Completes follow ups with Sales Representatives, customers & internal personnel on all orders entered, as needed.
• Sends order confirmations to customers via email.
• Works in conjunction with Stockroom and Shipping departments to determine estimated delivery times or shipping costs and conducts research on any order delivery issues.
• Works in conjunction with Technical support to research and recommend replacements items when needed.
• Assists Sales Representatives with creating quotes for customers.
• Assists with front desk coverage.

ADDITIONAL RESPONSIBILITIES :

QUALIFICATIONS :

WORK@WOLF

We are proud to offer a competitive pay structure along with a well-rounded benefits package designed to support our employees' career growth, health, and work-life balance. Our benefits include :

At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We welcome all qualified candidates to apply for open positions.