Manager, Merchant Services and PCI Compliance - 005295
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Posting Details
Position Number 005295
Position Title Manager, Merchant Services and PCI Compliance - 005295
Division Finance and Administration
Department 175100 - Treasury Management
Minimum Qualifications
Bachelor's degree in business, communications, healthcare administration, or a related field from an accredited institution as approved and accepted by the University of South Alabama and two years of related experience. An equivalent combination of education and experience may be considered.
Preferred Qualifications
Experience working with health system financial or operational systems is highly preferred.
Job Description Summary
The University of South Alabama's Treasury Management department is seeking to hire a Manager, Merchant Services and PCI Compliance. Interested candidates should apply to be considered.
Essential Functions
- Manages and oversees all merchant accounts and payment processing activities across the University and Health System.
- Evaluates, onboards, and monitors merchant service providers, ensuring service quality and cost effectiveness.
- Develops and implements policies and procedures for establishing and maintaining merchant accounts and PCI compliance standards.
- Provides guidance to departments on payment solutions, terminal usage, e-commerce gateways, and other merchant related needs.
- Opens, closes, and manages Merchant IDs for the University and Health System.
- Manages and maintains accurate merchant database including merchant IDs, contacts, billing codes, terminal numbers, etc. as required by the PCI DSS.
- Finds efficiencies and helps establish and maintain sound business processes in revenue collection processes, given the changing technological landscape.
- Provides analytics and manages merchant projects related to banking products and services.
- Collaborates with Business Office staff and other departments on credit card account reconciliations.
- Provides exceptional customer service and promote goodwill for the University of South Alabama and its Health System.
- Leads and maintains the PCI DSS Compliance program for the University and Health System.
- Obtains and understands procedures surrounding processing, storing, and transmitting of cardholder data at the institutional and departmental levels.
- Identifies and neutralizes risk areas for each merchant, and documents the existence of all cardholder data to verify that no cardholder data exists outside of the defined cardholder data environment.
- Identifies and understands best practices around security and PCI compliance.
- Develops, implements, and conducts online PCI compliance training, policy execution, and existing vendors' attestation of compliance annually as required under the PCI DSS.
- Manages and completes Self-Assessment Questionnaires (SAQs), Attestation of Compliance (AOC), and other annual assessment reports.
- Works closely with third party service providers, Computer Services Center, and campus merchants to review and help architect new, and improve existing, software applications that handle, process, or store payment card data.
- Provides guidance to campus merchants for developing the required PCI documentation for existing infrastructure to identify data flows and critical support systems as well as credit card processing options.
- Assists in determining the best solution to meet merchants' needs.
- Ensures that vendor and third-party service providers maintain compliance with PCI DSS standards.
- Provides regular reporting on PCI compliance status and risks to the Executive Director of Treasury Management.
- Manages the University's Qualified Security Assessor (QSA) consulting relationship.
- Partners with the Business Office, IT, InfoSec, Internal Audit, Legal, and department managers to ensure compliance and operational efficiency.
- Conducts training and awareness programs for staff handling cardholder data and payment processing.
- Acts as the institutional subject matter expert for payment card acceptance and security practices.
- Monitors emerging trends in payment technologies, fraud prevention, and compliance requirements.
- Recommends and implements improvements to strengthen security, reduce costs, and improve customer experience.
- Maintains thorough documentation of compliance activities, policies, and procedures.
- Regular and prompt attendance.
- Ability to work schedule as defined and additional hours as required.
- Related duties as required.
Posting Information
Number of Vacancies 1
Job Open Date 10 / 10 / 2025
Open Until Filled Yes
Working Information
Working Days Monday - Friday
Working Hours 8 : 00 a.m. - 5 : 00 p.m.
Job Location Main Campus
Full-time or Part-Time Full Time
Regular or Temporary Regular
References to other job postings and nonessential text have been removed to improve clarity and focus on the role.
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