Zip is hiring : Senior Partner, Creative Operations in Philadelphia

We’re seeking a sharp, systems-oriented Senior Partner, Creative Operations to drive how creative work gets done at Zip. This is a critical role on the marketing team—focused on improving how cross-functional stakeholders engage with our designers and content producers, ensuring nothing slips through the cracks, and shaping how we use tools (including AI) to scale creative impact.

You’ll build the connective tissue between the creative team and cross-functional teams through process, tooling, prioritization, and compliance excellence—ensuring creative assets land on time, with clarity and compliance.

This is a high-impact, highly collaborative role for someone who thrives in dynamic environments, excels at getting cross-functional alignment, and loves making workflows hum

Interesting problems you’ll get to solve

• Own and evolve the intake process for all creative requests across the business
• Partner directly with cross-functional teams to align on priority, timelines, and expectations for creative deliverables
• Establish and enforce feedback loops that ensure clarity, accountability, and timely responses between creative teams and cross-functional partners.
• Build and improve sprint assignment systems to match projects to the right creative teammates and schedules
• Lead the implementation and optimization of tools and AI-driven workflows for creative development, review, and feedback
• Regularly audit creative operations workflows to prevent delays or bottlenecks, escalating and resolving issues proactively
• Act as the primary interface between the Creative team and Compliance, owning all audit processes and communication

Translate evolving compliance requirements into structured, actionable creative processes

What you’ll bring to the team

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you :