Desktop / Hardware Technician 246340

Desktop / Hardware Technician

Onsite in Winfield AL

6+ month contract, can extend or convert

Start ASAP

$25 / hr W2

Normal Hours M-F

At Medix, we are dedicated to creating opportunities for talent in Information Technology. Our dedicated recruiters offer a personalized service to make sure we truly understand your employment needs. Partner with Medix, and you will experience the multiple benefits our company has to offer. We will hold a personal consultation with you to understand your skills and aspirations! Our placement services provide flexibility to accommodate your schedule and needs. We offer competitive compensation packages including full health, dental and vision insurance, 401k and PTO.

Overview

We are seeking an experienced and hands-on Deskside Services Support / IT Support Specialist to provide essential on-site technical assistance at a small, critical access hospital in Winfield, Alabama. This role is a vital part of the IT operations, supporting approximately 200 end-users. If you are a mid-level technician who is technically proficient, willing to roll up your sleeves for hardware tasks, and interested in working in a healthcare environment, we encourage you to apply.

What You'll Be Doing (Core Responsibilities)

The specialist will serve as the dedicated, on-site "smart hands" for the hospital, with direction coming via a team located in Tupelo. Day-to-day responsibilities include :

• End-User Support & Troubleshooting : Provide first and second-level technical support for end-users, focusing on general troubleshooting of workstations, printers, and login / access issues.
• Hardware Management : Perform hands-on tasks including unboxing, setting up, and deploying new PCs; swapping out malfunctioning equipment; and carrying IT equipment to different floors and departments.
• Ticketing & Workflow : Work daily within the ServiceNow ticketing system to manage, update, and resolve service requests and incidents as directed by the remote team.
• Network Triage : Conduct initial troubleshooting for general networking issues (e.g., connectivity loss). This role is focused on identifying the problem and transferring the ticket to the deeper network team, serving as the hands-on presence for the fix.
• System and Application Support : Provide "legacy support" for existing hospital applications, including general troubleshooting for the Windows OS and Microsoft Office Suite / Email.
• Hospital Transition Support : Provide on-site readiness and support as the hospital transitions its Electronic Health Record (EHR) system to Epic in the coming months.

Required Qualifications and Experience

Preferred Experience (Nice to Have)

"Best of Staffing" Client list.

"The Medix team's support and encouragement provided me with the confidence I required while pursuing a position in which I continue to excel and grow, both professionally and personally." –Sam, Medix Talent.

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