MDA NOC Tech IV

A large government client of ours is seeking an experienced NOC Technician to join their dynamic team.

Responsible for assisting with the following duties :

• Create and update tickets utilizing Remedy.
• Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis :

o Proactively analyze alarms

o Provide detailed analyses leading to resolution of the

larm conditions, including filtering and correlating fault

information

o Identifying the fault condition and its impacts

o Isolating root causes

o Coordinating correction of fault situations regardless of

the fault in the infrastructure.

o ssist in developing and maintaining a centralized,

known error database containing defects, failures,

causes, and repair actions including workarounds taken

to resolve these failures in support of incident and

problem resolution.

o Support the fault isolation process

o Diagnoses and troubleshoot utilizing procedures to

isolate where the fault occurs

o Identify failed network element(s) i.e. systems,

hardware, software, circuits, or facilities.

o ctivities include : testing, fault troubleshooting, fault

localization, fault logging and assignment

o Correct / replace faulty network elements, coordinating

with other service providers as necessary.

o Restore networks and service to full operation

o Coordinate with other service providers as necessary to

track service restoration and meet the DISN SLA and

customer negotiated SLAs.

o Identify failures that are attributable to a different

causes and impacts

o Conduct reroute and normalization of services and

circuits due to outages, degradation, or Authorized

Service Interruptions (ASIs).

o Reroute routine circuits within 24 hours of notification

o Documenting reroute in the configuration management

database (CMDB).

o Provide updates on outages from technicians and / or

government incident tickets until a resolution or path to

resolution is identified and documented in ticket.

o Fault escalation, customer coordination and

communications, and ticket system updates and status

reporting utilizing procedures between Tier I and Tier II.

Basic Qualifications :

#CJJOBS

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").