Customer Service Associate Team Leader

Customer Service Associate Team Leader

Scope of Position :

Responsible for the scheduling of OR surgery / procedure cases. Contacts insurance providers to obtain pre-authorization of surgical procedures and diagnostic testing. Provides support to front office operations to ensure smooth flow of patient care.

Responsibilities :

• Responsible for the coordination and scheduling of all OR surgeries and procedures, to include pre-op, medical clearance, and post-op appointments.
• Verifies patient demographics and obtains pre-certifications for all surgeries and procedures from insurance carriers.
• Instructs patients on procedure protocol and responds to patient's questions and concerns.
• Acts as a liaison between referring physicians and surgeons for the communication of clinical data and to determine OR scheduling.
• Ensures that all pre-op processes and forms are completed and forwarded to the OR.
• Functions as a back-up to the front office staff as necessary.
• Performs automated functions that fall within job responsibility.

Knowledge, Abilities :

Minimum requirements :

Must have basic computer skills and ability to access internet and other programs applicable to Waterbury Hospital procedures.

Environmental and Working Conditions :

Normal medical office environment.

Physical and Mental Demands :

Requires sitting for extensive periods of time. Requires corrected vision and hearing to normal range. Frequent standing, bending, stooping and stretching is required. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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