Job Description
Job Description
Student Support Specialist
Title III Grant Program
Student Affairs
Shiprock Campus
Duty Schedule :
Monday – Friday, 8 : 00 AM – 5 : 00 PM; some evening or weekend hours may be required.
Summary / Objective of Position :
The Student Support Specialist is responsible for implementing student retention, support, and advising programs for both in-person and online students; designing and implementing student support programs that focus on informing and educating students of college expectations and the value of a college degree. The Student Support Specialist advises students with a focus on student successes, retention, and timely progress towards program completion. The Student Support Specialist tracks students' academic progress and guides students in the ongoing refinement of their individual plan of study.
Title III Grant Award #PO031T200007 funds this position – US Department of Education.
Description of Essential Functions of the Position
Disclaimer : This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this list is intended to reflect the current job accurately, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Student Advising and Coaching :
To assist with onboarding and orientation for new students, including online application, required documents, college policies, and requirements. IT account access, and to provide services focusing on increasing students' opportunities for virtual access to admissions and registration.
To assist students with registration and verify that students are completing required tasks associated with continuous enrollment; answer questions based on information in the catalog and established pathways; create individual program completion plans (degree checklists) with students in online programs; refer students to faculty advisors for program planning advising, and focus on lessening and removing barriers to learning so students return to college continuously.To establish virtual academic coaching to promote student independence.To implement and provide student support services that are personalized and allow students to track, monitor, and continuously revisit a meaningful academic pathway.To support students with academic and personal skills, including management, test taking, studying, and other academic success topics.To connect students with resources to promote academic success.Student Retention :To coordinate and execute ongoing student retention reporting and outreach efforts.
To plan and implement innovative interventions for online students to support student retention and persistence.To provide services focusing on increasing students' access and participation in online courses; increase students' management and take control of the complexity of their college commitments.To collaborate with academics and student services to develop new strategies for students who need additional support to succeed academically.Student Inquiries and Support :To provide direct assistance to students to access available services, navigate the College's policies and procedures, and find answers to questions.
To communicate with students clearly and concisely and document and document all conversations in the appropriate area of the student management systems (Jenzabar and / or ConexEd).To lead efforts to promote and maintain a welcoming, inclusive, accessible, and supportive environment.Continuous Improvement / Evaluation of Programs :To create, support, and assess non-academic programs.
To stay current on national trends and best practices in student services and advising / coaching.To maintain accurate records related to program data collection.QUALIFICATIONS
Education & Experience
Minimum :
BA / BS Degree in Education, Social Science, and / or related field, plus a minimum of two years of advising or student support role in higher education.Preferred :
MA / MS Degree in Education, Social Science, and / or related field or related experiences.Knowledge :
Working knowledge of current laws and best practices related to FERPA, HIPAA, ADA, and other applicable regulations.Demonstrated knowledge of retention issues and practices in higher education.Knowledge of college and department policies, procedures, and practices with the ability to answer work-related questions.Knowledge of student development theory.Skills :
Excellent communication and organizational skills.Proficiency with Microsoft Office programs (Word, Excel, Outlook, etc.), tools for virtual meetings, and student information systems.Demonstrated problem-solving skills and ability to adapt to new conditions and assignments.Demonstrated a high level of discretion and sound judgment with confidential information.Abilities :
Demonstrated ability to build strong student relations with a diverse student population.Demonstrated understanding of the role of student advising and / or coaching in enhancing student learning and development.Demonstrated ability to manage competing demands, set priorities, and provide timely responses to urgent issues.Physical Requirements, Work Environment & Travel :
Physical requirements are no more than what one encounters in a general office setting.Average agility and good physical condition, must be able to lift, push / pull, and carry up to 25 pounds.Other Requirement(s) :
Valid state-issued Driver's License.Bilingual speaker, Navajo language is desirable but not necessary.