Autonomous Vehicle SpecialistTransdev North America • Jacksonville, FL, US
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Autonomous Vehicle Specialist
Transdev North America • Jacksonville, FL, US
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job_description.job_card.job_descriptionOperate an AV for 6-8 hours per day, up to 5 days per week (subject to change based on business needs). Drive in a variety of environmental conditions on both defined and undefined routes while ensuring compliance with safety protocols. Respond quickly to changing conditions and high-pressure environments as needed. Ensure the security of vehicle keys and disks, including proper handling, importing, and accounting at the beginning and end of each shift. Assist with the recovery of autonomous vehicles, including safe parking, disengagement, and relocation of the vehicle. Apply safety protocols in any scenario requiring intervention or rescue of an AV. Follow diagnostic guides to troubleshoot driver support modules, including mobile devices, laptops, and other work-related equipment. Perform utility work, including charging, vehicle preparation, and servicing, when not operating a vehicle. Customer Interaction & Public Engagement Represent Transdev and the client by showcasing self-driving technology to guests in a friendly and professional manner. Engage with passengers, provide assistance as needed, and educate them on self-driving technology. Serve as a point of contact (POC) for client Security and Facilities teams regarding issues and repairs at remote sites. Ensure excellent customer service while assisting passengers in boarding, disembarking, and transitioning to a rescue vehicle if needed. Collaboration & Continuous Improvement Participate in continuous training to stay current on vehicle technology, operational procedures, and safety protocols. Adhere to assigned shifts and schedule changes as required. Role will likely evolve from more behind the wheel initially to more technical requirements to potential calibrate, dispatch and ensure maximum online time for the AV. High mobility between markets is highly desirable as the technology matures. Education and Experience High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Knowledge, Skills, and Abilities (KSAs) Proficiency with a laptop computer and GSuite apps (Gmail, Hangouts, and Drive, including Sheets and Docs). Proficiency with using a touchscreen smartphone (Android preferred but not required). Must be able to type at least 40 wpm. Must have good attention to detail and be able to quickly and concisely describe thoughts. Capable of responding quickly and simultaneously to multiple scenarios. Adapt quickly to new and developing technology. Cross-functional verbal and written communication and issue escalation. Must be able to multitask multiple technologies, including communications devices and vehicle status systems. Must be able to work specific shifts, including early mornings, evenings, overnights and / or weekends, as well as travel for up to one month; overtime sometimes required. Must be able to perform your shift from a compact crossover vehicle; periodically exposed to the elements and outdoors. Travel up to 20% of the time. Excellent written and verbal communication skills. Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments. Routine and repetitive standing, walking, and long periods of sitting. Use of extremities to include hands / fingers / grip and; handle or feel; and talk or hear; climb stairs and / or ladders. May be routinely required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must be able to routinely and repetitively lift and / or move up to 45 pounds. Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Most work is accomplished outdoors or in a vehicle. Work may require exposure to inclement weather and / or extreme environments. May need to operate alternative modes of transportation such as a bicycle or scooter. Must be 21 years old Must possess a valid driver's license in the state of application Does not have more than 1 point on the driving record (California), or one non-major moving violation in the preceding three years Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs) Has not had any driver's license suspension or revocation based on driving or operating any vehicle under the influence of alcohol or any drug in the past 10 years Never been the at-fault driver of a motor vehicle involved in an accident that resulted in injury or death of any person Must have and maintain a driving record that meets state AVT regulations Meets driver requirements, including driving record and criminal history under applicable regulations and laws All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening Transdev reserves the right to perform ongoing background checks for all employees. Qualified applicants with criminal histories will be considered in accordance with legal requirements. Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Ability to qualify for an Autonomous Vehicle Tester (AVT) license where required Applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS
Overview
At Transdev, we take pride in fostering a strong culture of safety, professionalism, and personal responsibility. Our Level 2 Specialist plays a crucial role in the success of autonomous vehicle operations, ensuring safe and efficient transportation while upholding the highest standards of conduct.
L2 Specialists are responsible for safely operating and evaluating self-driving vehicles in autonomous mode, providing ride-hail services to the public, supporting fleet maintenance, assisting with depot operations, and contributing to mapping and data collection efforts. Additionally, they play a key role in testing unreleased software, training peers and new hires, and supporting vehicle launches.
With a strong emphasis on safety and continuous improvement, L2 Operators are expected to demonstrate professionalism in all aspects of their role, including mentoring and assessing new team members. This position also offers opportunities for career growth, with a pathway to Team Lead roles within the L model.
At Transdev, safety is our top priority, and we expect all team members to uphold this commitment in every situation.
Responsibilities
- Vehicle Operations & Safety
Maintain Transdev's high standard of safety inside and outside the vehicle.
Provide rides in autonomous vehicles to the general public while ensuring a safe and positive experience.
Work independently as well as in small groups (2-10 people) to execute operational tasks.
Qualifications
Minimum of 3 years of experience driving on public roads. Additional experience is preferred;
Ability to parallel park with minimal assistance.
Physical Requirements
Pre-Employment Requirements
About Transdev
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
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