Clinical Services Manager, Adult Programming

Job Description

As a member of the management team of Adult Programming, the Clinical Services Manager assists the Director of Behavioral Health and ensures the implementation and evaluation of clinical programs and departments are consistent with facility’s goals and objectives. The Clinical Services Manager assists the Director of Behavioral Health and provides management leadership and strategic planning for the Adult Programming clinical department / programs to ensure community and referral source needs are met. Provides clinical oversight of department processes and cosigns clinical documentation, as needed. Provides training and orientation to new therapists. The Clinical Services Manager will possess thorough knowledge of Joint Commission, CMS, OSHA, and all state and federal regulatory standards. The Clinical Services Manager will collaborate with the Director of Behavioral Health, nursing team, medical director, and Executive Director to promote a multidisciplinary patient focused approach throughout the continuum of care. Will assist the Director of Behavioral Health providing direction for the recruitment and retention of therapists, and assist with programming and services including overseeing assessments, therapy treatment tracks, therapist’s schedules, and supervision. The Clinical Services Manager will be expected to provide coverage and assist when case management / therapists are on leave. Performs other duties as assigned.

• Position Requirements :
• Licensure / Certification / Registration :
• LPC / LCSW, required.
• HWC, CPR & First Aid Required.
• Education / Experience :
• Master’s degree in a human services field (i.e. social work, psychology, or counseling)
• Five years clinical and 1+ supervisory experience preferred with adolescents and adult populations in both residential and acute care setting preferred.
• General Requirements :
• Must be at least 21 years of age per Commonwealth of Virginia Department of Behavioral Health & Developmental Services.
• Must have patience, tact, and a cheerful disposition and enthusiasm.
• Good communication skills; must be able to read, write, speak, and understand the English language.
• Basic clerical skills, basic experience with office equipment (telephone, copy machine, fax, etc.)
• Experience with Microsoft Office Software (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to understand and carry out oral and written instructions.
• Ability to problem solve and accept feedback when circumstances warrant such actions.
• Willingness to interact with patients with varying levels of cognitive functioning.
• After hours may be required.
• Special Qualifications :
• Ability to work with minimal supervision.
• Ability to effectively present information to groups.
• Ability and willingness to work professionally in a team with other personnel, patients, families, etc.
• Must be able to relate to and work with the mentally ill, disabled, emotionally upset, varying age populations, and at times, hostile people within the hospital.
• Must maintain high levels of personal integrity and willingness to be flexible with work schedule to meet hospital needs.
• Must maintain a safe environment at all times.
• Working Conditions :
• Environment :
• Works in well-lighted / ventilated areas.
• Location :
• Works throughout the clinical service areas of the hospital (i.e. patient rooms, dining hall, recreation areas, education areas, treatment areas, courtyards, locked gated facility of RTC campus, etc.)
• Personal Interactions :
• Subject to frequent interruptions.
• Involved with patients, personnel, visitors, government agencies / personnel, etc.
• Subject to hostile and emotionally upset patients, family members, and visitors.
• Communicates effectively with all hospital staff.
• Maintains liaison with other department staff and supervisors to adequately plan for clinical services / activities and department needs and services.
• Hours :
• May work beyond normal scheduled hours, weekends, and holidays when necessary.

May be subject to callback during emergency conditions (i.e. severe weather, evacuation, post-disaster, etc