Community Charter School of Paterson provided pay range : $55,000.00 / yr - $55,000.00 / yr
Job Description
The Technology Assistant supports the Technology Coordinator in maintaining and supporting the district's technology systems. This role involves hands-on work with hardware and software, providing Level 1 technical support, maintaining accurate inventory, and ensuring timely resolution of technical issues across all campuses.
Essential Duties And Responsibilities
- Provide Level 1 helpdesk support for end-user devices (Chromebooks, Windows, macOS)
- Diagnose and repair basic Chromebook issues (e.g., screens, keyboards, ports)
- Monitor and respond to technical support requests using the ticketing system
- Escalate complex issues to the Technology Coordinator when necessary
Technical Support & Troubleshooting
Install new equipment including Chromebooks, laptops, printers, and monitorsPerform routine maintenance to ensure proper functioning of all technology devicesInventory & Documentation
Maintain accurate equipment inventory using IncidentIQ or equivalent systemTag, audit, and track all technology assets across the districtVendor Coordination
Identify equipment requiring advanced repair and coordinate shipment to vendorsCommunication & Customer Service
Provide timely, courteous technical support to students and staffCommunicate effectively with stakeholders to diagnose needs and resolve issuesAdministrative Support
Assist with operational tasks assigned by the Technology CoordinatorEnsure compliance with safety protocols while handling equipmentOther Duties
Perform additional responsibilities as assigned to support department operationsQualifications
Associate's degree or higher in a technology-related field.1-2 years of experience in IT support, help desk, or a similar role.Familiarity with Google Workspace, Microsoft Office Suite, and educational software.Basic troubleshooting of hardware (computers, printers, projectors).Knowledge of network systems, Wi-Fi management, and basic server maintenance.Flexibility to work afternoons and weekends as needed.Ability to lift and carry equipment up to 25 lbs.Community Charter School of Paterson is an equal opportunity employer.
J-18808-Ljbffr