Project Manager, SAFE-T System Telehealth Operations and Clinical Service Delivery

Project Manager For Telehealth Operations And Clinical Service Delivery

The Sexual Assault Forensic Examination Telehealth (SAFE-T) System, a novel nurse-led telehealth program housed within Penn State's Ross and Carol Nese College of Nursing, is seeking a Project Manager for its telehealth operations and clinical service delivery.

The Project Manager will provide key project management support for the operational and clinical aspects of Penn State's SAFE-T System.

This role is critical to supporting a groundbreaking nurse-led telehealth program that connects rural and underserved communities with expert Sexual Assault Nurse Examiners (SANEs) for live forensic examination support in both Pennsylvania and Idaho.

The Project Manager position combines strategic project management with coordination of resources, timelines, and deliverables to ensure seamless program execution. This role provides essential leadership support to project teams by developing and implementing standardized processes, facilitating cross-team communication, balancing workloads, prioritizing, tracking and meeting project milestones and deliverables, and standardizing processes for current and future efficiency.

The Project Manager will be responsible for planning and executing initiatives that enhance telehealth service delivery, facilitating clear stakeholder communications, and maintaining rigorous quality standards across all SAFE-T program operations.

This role offers the opportunity to make a meaningful impact in expanding access to critical forensic examination services while advancing innovative telehealth solutions in healthcare.

The Project Manager will utilize leadership, team management, and organizational skills, as well as emotional intelligence to complete this position's responsibilities, which include but are not limited to :

• Facilitate communication among stakeholders, team members, and clients, including elevating risks and concerns to leadership.
• Organize and lead meetings; prepare agendas, minutes, and follow-up materials.
• Coordinate with internal and external stakeholders to ensure project alignment.
• Create supporting documents and presentations for meetings.
• Define project objectives and develop detailed project plans and timelines.
• Break down complex projects into manageable tasks and set realistic milestones.
• Assist team members with prioritization and workload balancing.
• Identify and mitigate project risks.
• Track project progress and team effort against timelines and budgets using project management tools.
• Ensure deliverables meet quality standards and review for accuracy.
• Oversee development and adherence to standard operating procedures.
• Troubleshoot issues as needed.
• Support budget, personnel, equipment, and material management for SAFE-T projects.
• Assist staff with time tracking, prioritization, and asset purchasing.
• Coordinate and provide programmatic support for special events.
• Oversee onboarding of new hires.
• Supervise contractors, interns, volunteers, and part-time staff.
• Monitor team member accountability for assigned work and quality deliverables.

This position will be expected to travel four to five times per year for meetings, conferences, training, and / or other special events.

After training, the Project Manager will also work with various software including Adobe Acrobat, Canva, Microsoft Office 365, RedCap, SAP Concur, Slack, and Teamwork, as well as the following which are specific to Penn State :

Join our team and play a vital role in ensuring the continued growth and success of a program that has already supported over 400 telehealth-assisted forensic examinations.

Required Qualifications :

Preferred Qualifications :

A Project Management Professional Certification is highly preferred.

Minimum Education, Work Experience & Required Certifications :

Bachelor's Degree 3+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications : None

Application Information : Applicants must submit a resume or CV.

Additional Information :

This position will report to the SAFE-T System Assistant Director.

The Ross and Carol Nese College of Nursing is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position. Questions related to flexible work should be directed to the hiring manager during the interview process.

Background Checks / Clearances :

This position requires the following clearances in addition to applicable background checks : PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits :

The salary range for this position, including all possible grades, is $76,700.00 - $115,100.00. Salary Structure - Information on Penn State's salary structure.

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Campus Security Crime Statistics :

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review.

EEO is the Law :

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.