Community Technology Engineer (Santa Barbara)

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The Community Technology Engineer is an advanced technical professional - with a customer service orientation - who can effectively provide a broad range of services, both directly to the end-user community and as a representative of the central office IT team to the community. The Community Technology Engineer is responsible for providing leading edge technology solutions as well as comprehensive IT management of both hardware and software (PC desktops, laptops, printers, application software, etc) at a community. They lead and manage facility and industry related technologies such as IP based security systems, telephony, networking, Wi-Fi, AV, nurse call system, mobile phones, and other technologies. Each community utilizes a wide array of technologies that requires a broad skill set to manage multiple types of technologies as well as numerous ongoing advances in innovative technology solutions and implementation.

Lead community wide technology efforts as the on-site technology leader :

• Responsible for high impact, end-to-end ownership of all technologies on community
• Generate ideas to solve business problems using technology and create business plans for technology solutions
• Propose and deploy approved technology solutions, as well as provide ongoing troubleshooting and maintenance
• Represent IT on community leadership team and participate at the leadership team level
• Represent community needs to corporate IT team
• Manage vendor relationships, contracts, and service level performance
• Provide exceptional customer experience, through driving problems to a successful outcome for the users
• Manage customer satisfaction metrics and any associated plans of correction
• Anticipate problems and create mitigation plans
• Manage the day-to-day work order flow of the IT related issues of the local community
• Preparing written and verbal reports of activity and issues for IT management
• Create and document local IT related policies and procedures
• Manage IT expense budget and identify areas for cost optimization

Lead technology solutions and provide user services for staff :

Lead technology solutions and provide user services for residents :

Lead networking solutions and network infrastructure for all facilities on campus :

Project Management :

EDUCATION AND WORK EXPERIENCE :

Required Degree : High School Diploma

Preferred Degree : Bachelor's degree in Information Technology or related field

Certificate(s) :

A+ Certification required

Network A+ Certification preferred

Experience :

KNOWLEDGE, SKILLS AND ABILITY :

PHYSICAL REQUIREMENTS :

Compensation Pay Range :

$35.58 - $44.88 per hour

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $35.58 - $44.88 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to : job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes :

Life, AD&D

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare at Homeare equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.