CRS Phone Counselor _ Full-Time Overnight Shift

CRS Phone Counselor – Full-Time Overnight Shift (12 : 00am – 7 : 00am) -

$82,584.70 - $94,776.56 –

Anne Arundel County Mental Health Agency

A non-profit organization is seeking a full-time Overnight Phone Counselor to support our growing crisis response team.

Minimum requirements : Master’s Degree within Social Work or Counseling, Psychology or related field preferred. LCPC, LCSW-C, LMSW or LGPC preferred; a minimum of two (2) years related experience; extensive knowledge of public and private mental health providers and community resources; knowledge of Medicaid, Social Security and other entitlements, preferred; knowledge of acute medical, psychiatric and substance use symptoms, diagnoses and treatments; strong assessment (risk, suicidal, crisis intervention and diagnostic) and counseling skills; ability to collaborate effectively in a team setting; ability to maintain effective and professional relationships with clients and other members of a care team; excellent interpersonal skills required; excellent verbal and written communication skills required. Fluency in Spanish a plus.

The Overnight Phone Counselor receives all incoming telephone calls, elicits essential information from caller, and determines the immediacy and type of response needed. Phone Counselors are responsible for documenting both incoming and outgoing phone calls, as well as documenting resources and any authorizations given to help callers obtain services. Phone Counselors assist clients, identified as at risk for hospitalization, in obtaining urgent care appointments and arranging transportation, if needed.

Salary is commensurate with education, credentials and experience. If interested, please send your resume to HR@aamentalhealth.org.

Salary / Compensation : $82,585 - $94,777 per year

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