Senior Analyst, LBS Technology Tenant Management Function Support

POSITION SUMMARY : The Senior Analyst, LBS Technology Tenant Management Function Support is responsible for working closely with technical teams or software vendors to design and configure software applications. Collaborate with business stakeholders to IT teams, vendors, and business stakeholders regarding tenant management activities.

ESSENTIAL FUNCTIONS : To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

• Displays working knowledge in the Tenant Management Module.
• Manage complex problems and work with other team members to ensure ticket resolution.
• Work closely with technical teams or software vendors to design and configure software applications
• Collaborate with business stakeholders to understand their processes, objectives, and challenges
• Develop and execute test plans to ensure that the software applications meet defined functional requirements
• Provide training and support to end-users on application functionalities
• Collaborate with IT teams to prioritize and implement system enhancements, bug fixes, and upgrades
• Prepare detailed functional specifications, system documentation, user manuals, and training materials. Maintain up-to-date documentation of system configurations, customizations, and integration points
• Applies working knowledge and experience in own job discipline and broadens capabilities, and continues to build knowledge of the company, processes, and customers
• Coordinate the setup and configuration of required tenants, including development, testing, staging and production.
• Coordinate with the Security team to establish and manage access control and security of the tenant environments.
• Monitor tenant environment performance, working with IT Teams and vendors, to mitigate any issues that arise.
• Ensure tenant environments are synchronized to reflect development and testing updates.
• Establish backup and recovery procedures for each tenant environment, ensuring data integrity and the ability to roll back changes if necessary.
• Maintain documentation of tenant environment configuration changes.
• Provide status updates on tenant management activities and issues.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Additional Information :

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

Access to and / or works with sensitive and / or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

SUPERVISORY RESPONSIBILITIES :

Not responsible for supervising employees.

KNOWLEDGE, SKILLS & ABILITIES : The requirements listed below are representative of the knowledge, skills and / or abilities required.

Education : Bachelor's Degree required, preferably in the areas of computer science, information technology, soft-ware engineering, or a related field. Master's Degree (preferred)

Experience : 5+ years of experience

Certifications : Oracle Certification (Preferred)

Licenses : None

Skills and Abilities :

Mathematical Skills

Business Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Computer Skills

Moderate Computers Skills Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Advanced Computer Skills Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives.

Communication

Moderate Communication Skills Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Complex Communication Skills Frequently communicates complex information and interacts with management. Can present, resolve, and address delicate situations. Can motivate and persuade others.

Decision Making

Job Specific Impact Decisions generally affect one's own job or assigned functional area.

Department Specific Impact Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Nature of Problems

Routine Business Problems Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Independent Judgement

Moderate Independent Judgement Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor / manager provides broad guidance and overall direction.

Functional Independent Judgement Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and / or resolves problems for others.

Planning / Organization

Moderate Handle multiple tasks simultaneously with moderate complexity.

Project Management Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

PHYSICAL AND MENTAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Minimum overnight travel (up to 10%) by land and / or air

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.