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Senior Travel Agent - Publicity Entertainment Job at BCD Travel in St. Louis

Senior Travel Agent - Publicity Entertainment Job at BCD Travel in St. Louis

MediabistroSt. Louis, MO, United States
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Overview

Senior Travel Agent - Publicity Entertainment (Remote) – US, Virtual, NOAM

We work with some of the biggest names in the Media & Entertainment Industry. This role involves supporting Netflix travellers and publicists, coordinating travel for films, series, events, and publicity efforts in North America and globally.

You’ll be working for Netflix, the world’s leading streaming service, with an operation that covers 190 countries. You’ll be dynamic, flexible with hours and location, and passionate about providing first-class customer service as you move travellers around the globe. A love of film, TV, and media is a definite plus as you’ll work closely with Netflix personnel as part of their core support network.

Key responsibilities include supporting the fast-paced world of Entertainment travel, assisting with travel for publicity events, and moving talent to and from events such as film festivals and award shows. You will be a leading point of contact for Netflix travellers in North America and other global locations.

As a Senior Entertainment Travel Consultant, you will offer expert guidance, help clients perfect their travel plans, stay calm under pressure, and share hints, suggestions, and recommendations to improve their journeys. You will immerse yourself in the Netflix culture and provide data to enable informed decisions whenever possible.

Note : This position may require support from other areas on the Netflix account such as Production, Relocation and Candidate Travel.

As a Senior Travel Agent - Publicity Entertainment, you will

  • Accurately and efficiently handle incoming travel requests via multiple channels e.g., phone, emails for Netflix Entertainment. Travel could be for A-listers, VIPs, Talent, Press, and groups.
  • Provide creative solutions to ensure the publicists’ requirements are met
  • Be aware of budgets and offer the best solutions possible
  • Understand the needs of Publicists and travellers, appropriately guiding them to the best solutions
  • Handle amendments, cancellations, and schedule changes, including recalculations of domestic and international airfares
  • Handle accommodation, meet & greets, chauffeured cars, lounges, and other VIP services
  • Deliver great customer service, showing enthusiasm for working with clients
  • Update travel manifests and travel logs
  • Ensure accuracy in itineraries, back-office invoicing and billing
  • Keep up to date with the changing nature of travel resulting from the pandemic
  • Provide visa and country entry restriction guidance
  • Work with colleagues in different regions to provide a successful global follow-the-sun operation

About you

  • Previous entertainment travel experience or VIP travel is essential
  • A strong working knowledge of Sabre GDS and good fares and ticketing expertise
  • Good worldwide geography and keen attention to detail
  • Proven ability to handle multiple priorities simultaneously, able to adapt to change
  • Ability to work flexible hours - with possible occasional bank holiday working
  • Ability to work independently, exercising discretion and judgement
  • Proven excellent customer service provision and problem resolution skills
  • Ability to work under pressure
  • Adaptable to aspects of the client culture
  • Ability to work with international teams to serve a common goal
  • Experience with handling small or large groups would be beneficial

    • About us

    We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle everything from managing travel for TV & Film productions, ensuring artists and their entourage arrive on time, to transporting a football team internationally to a cup final at a moment’s notice!

    About BCD Travel

    BCD helps people and companies travel smart and achieve more. Our clients include some of the world’s best-known brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually. We’re committed to sustainability and to driving success for our customers, our business and ourselves.

    Your life at BCD

    Working at BCD means connecting, collaborating and celebrating in a virtual, dynamic and flexible environment that fosters a good work-life balance.

    What you’ll be offered

  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days to rest and recharge
  • A compensation package that supports wellbeing (mental, physical, financial)
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated

    • At BCD Travel we value you. The salary range for the position in the US is between $45,000 and $80,000, depending on skills, qualifications, experience and location.

    Ready to join the journey? Apply now!

    We’re dedicated to building a diverse, inclusive and authentic workplace. If your experience doesn’t align perfectly, we still encourage you to apply.

    We are committed to providing reasonable accommodations. For accommodation requests or more information, contact our Talent Acquisition department at careers@bcdtravel.com.

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    Senior Entertainment • St. Louis, MO, United States