General Manager

Job Description

Job Description

Purpose :

The General Manager (“GM”) leads all aspects of Thermogenics’ business operations at the site with a primary focus on selling Parts & Service. The broader responsibilities of the role include sales strategy development, execution, and deployment, as well as organic and (input to) acquisitive growth in the location. The General Manager will provide leadership to all personnel, ensuring the existing customer base and employees are retained, new customers are acquired, and Thermogenics’ product and services are effectively sold. This is an experienced leader with a proven track record of gaining credibility from his / her team and customers, driving process improvement and results within a boiler parts, service, and rentals operational setting.

Major Duties & Responsibilities :

The General Manager is responsible for driving sales growth and managing a team of senior service technicians within a customer focused boiler, parts, service, and rentals environment. Working through their team and in collaboration with Thermogenics’ Corporate Sales, Human Resources and Finance, the GM is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction, and driving profitable growth and expansion. To accomplish this they :

• Reinforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers field service quality, Service Technician engagement, sales, and gross margins.
• Continuously engage with customers in order to prospect, advance, and close new business as well as grow the number of clients for Thermogenics Parts & Service offerings. Meet or exceed sales targets for Parts & Service sales.
• Focus on the retention and development of customers and employees. Working with the U.S. Sales & Service and the Director of Technical Services, train service technicians in coiled tube boiler maintenance, service, and new unit (Thermogenics) quotation support.
• Determine staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan.
• Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.
• Continuously evaluate current business processes and systems for improvement opportunities. Ensure appropriate KPI’s are in place and that they are aligned with employee goals and objectives.
• Participate in Thermogenics’ monthly performance operating rhythm and is prepared to provide variance analysis as well as gap closure responses relating to operational and financial measures.
• Review operational performance data (e.g., safety, quality, quotation backlog, order activity, order fulfillment against customer commitment) in order to monitor and measure productivity, goal progress, and work activity.
• Meet annual operational and financial goals and objectives.
• Provide input to growth planning, participate in acquisition target identification
• Other duties as assigned.
Benefits :
• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Company Overview :

The Company provides best-in-class parts and 24 / 7 service support delivered via highly trained technicians and manages a fleet of unique rental equipment to serve temporary or emergency needs. The product portfolio is primarily used for industrial, commercial and institutional applications across North America. Thermogenics is a leading manufacturer of coiled tube steam, hot water and thermal fluid boilers and related equipment. With its comprehensive product and service offering, Thermogenics functions as a one-stop shop for all of its customers’ most complex steam and heating requirements.

The Company operates from its head office in Aurora, ON and maintains sales and service operations in Apache Junction, AZ, Cincinnati, OH, Greensboro, NC, Hartford, CT, Jacksonville, FL, Las Vegas, NV, Orlando, FL, Ottawa, ON and Sioux City, IA.