Los Angeles County Metropolitan Transportation Authority (CA) is hiring : SENIOR

Oversees, manages, and executes plans, policies, and frameworks for projects for an executive unit that may have broad organization-wide impact; coordinates and oversees the work of assigned staff on related projects or assignments.

The Senior Director, Special Projects (User Interface / User Experience) will lead and drive the user experience strategy for fare payment applications, including the design and implementation of customer-facing products for TAP technologies. The role oversees key front-end software development workstreams, managing staff and external consultants to ensure the delivery of critical milestones. This individual will work closely with cross-functional teams and senior leadership to ensure the user experience is seamless, intuitive, and meets the evolving needs of transit customers.

Responsibilities Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro

Oversees, manages, and executes project or program delivery strategies

Manages staff execution of key workstreams and tasks

Scopes and oversees consultant support workstreams

Directs cross-functional development teams to address departmental issues

Works cross-functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client's support requirements utilizing existing processes and tools and identifying areas for new solution development

Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program

Evaluates issues that have an impact on department and / or Metro and facilitates executive decision making

Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects

Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts

Develops short- and long-range plans; establishes priorities and goals / objectives for functional department

Develops, studies, and reports to evaluate productivity of functional areas and eliminate impediments to peak performance

Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices

Develops financial and administrative studies and reports

Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor / consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services

Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro's executive office, as required

Represents department to the public and press

Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees

Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; maintains accountability for the safety performance of all assigned employees

Requirements A combination of education and / or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes :

Bachelor's Degree in Business, Public Administration, Urban Planning, or a related field; Master's Degree in a related field preferred

Five years of management-level experience overseeing capital and / or other project management functions

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications Experience leading User Interface / User Experience strategy and execution across multiple channels such as websites, mobile applications, retail point-of-sale systems, and vendor machines

Experience directing content governance while ensuring accuracy, accessibility and compliance with privacy regulations including Children's Online Privacy Protection Act (COPPA) and Americans with Disabilities Act (ADA)

Experience developing and implementing customer data protection and privacy policies

Experience managing cross-functional teams and vendors to deliver a cohesive customer experience

Experience analyzing performance metrics and driving continuous improvement in customer-facing platforms

Metro is an Equal Employment Opportunity Employer.

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