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Customer Service Representative (Healthcare)

Customer Service Representative (Healthcare)

Aroha TechnologiesOrange, CA, United States
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Now Hiring : Customer Service Representative (Healthcare)

Position Details :

  • Department : CS Medi-Cal Call Center
  • Rate : $23.00 $31.05 / hr
  • Work Arrangement : Temp Contract (Full-time), on-site
  • Schedule : Monday Friday | 8 : 00 AM 5 : 00 PM
  • Location : 505 City Parkway West, Orange, CA

Application Deadline :

  • Position may remain open beyond this date if additional candidates are needed

    • Key Responsibilities :

  • Program Support (80%) : Provide excellent customer service, handle member / provider inquiries, maintain quality standards, and serve as a resource for team members.
  • Administrative Support (15%) : Assist with departmental tasks, address eligibility, enrollment, claims, and authorization questions, document interactions accurately, and build relationships internally and externally.
  • Other (5%) : Complete projects and duties as assigned

    • Minimum Qualifications :

  • High school diploma or equivalent
  • 1 year plus of call center experience (Medi-Cal / Medicaid or health services experience preferred)
  • Typing speed of 35 WPM

    • Preferred Qualifications :

  • Knowledge of Medi-Cal / Medicaid or health services
  • Strong problem-solving, project management, and communication skills

    • Knowledge & Abilities :

  • Build rapport and maintain effective relationships with diverse teams
  • Work independently with sound judgment
  • Communicate clearly, organize work, and manage multiple projects
  • Proficiency in Microsoft Office and other job-specific systems

    • Physical Requirements :

  • Ability to sit, stand, type, bend, walk, lift 10 25 lbs, and read computer screens and printed materials
  • Clear verbal communication and hearing for telephone interactions

    • Work Environment :

  • Primarily indoor, office or clinical settings with moderate noise levels
  • Occasional community-based or outdoor work with varied conditions

    • Interested?

    If you are passionate about member-centered healthcare and delivering excellent service, please share your resume . We are screening candidates for CalOptima and will submit your profile to the hiring manager . Make sure to give us permission to submit your resume before we share it.

    Contact :

    Nick Senior Healthcare Recruiter

    Direct : 510-455-4449

    Aroha Technologies Inc.

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    Customer Service Representative • Orange, CA, United States

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