Customer Service Representative
Handyman Connection of Shawnee, KSShawnee, KS, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionBe the Operational Backbone Help keep jobs moving and customers happy. $16$20 / hr + Bonus opportunity Competitive pay with performance incentives. Dynamic, Engaging Work If you love variety, this role keeps you on your toes. Grow Your Skills Gain hands-on experience in sales, operations, and customer care. Flexible Scheduling Full-time or part-time, with in-office opportunities. Supportive Team Culture Join a tight-knit crew of CSRs, craftsmen, and franchise leadership. Tools That Help You Win Use smart scheduling and CRM software like Dispatch and ClientTether. Handle Inbound Calls Be the first point of contact for customers calling in. Schedule Jobs Efficiently Match the right craftsman to the right job. Make Outbound Calls Follow up on estimates, pending jobs, and satisfaction surveys. Use Call Scripts Deliver consistent, branded communication. Keep Job Data Accurate Log notes, update customer details, and maintain schedules. Resolve Customer Concerns Respond quickly and professionally to build loyalty. Support the Field Team Relay job details to ensure clarity and smooth handoffs. Meet Sales & Service Goals Help convert leads into booked jobs and positive reviews. Strong Communicator Youre clear, friendly, and confident on the phone and in writing. Warm & Professional You make a great impression and build trust with ease. Organized & Detail-Oriented You manage tasks efficiently and dont let things slip through the cracks. Comfortable With Outreach You're confident calling customers and encouraging next steps. Tech-Savvy Experience with Microsoft Office and CRM tools (or quick to learn!). Fast-Paced & Flexible You adapt easily to shifting priorities. Self-Motivated You stay focused and proactive without needing supervision. Experience a Plus Customer service, admin, or call center background preferred. Familiar With Home Services (Bonus) Knowing the basics of home repair helps, but isn't required. A People Person You love solving problems and making someones day better. Detail-Minded You track jobs, follow up, and stay on top of deadlines. Sales-Savvy Youre not afraid to pick up the phone and close the deal.
Job Description
Job Description
Benefits :
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
At Handyman Connection, our Customer Service Representatives (CSRs) are the heart of the business. You're often the first voice customers hear, and your role sets the tone for the entire customer experience. From scheduling jobs and managing relationships to supporting our craftsmen, this fast-paced, rewarding position ensures no two days are ever the same.
We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement . If you thrive in a people-first, organized environment and love helping others, we want to hear from you!
Why Join Handyman Connection?
What Youll Do :
What Were Looking For :
Youll Thrive Here If You Are :
A Multi-Tasking Pro You like staying busy and getting things done.
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Customer Service Representative • Shawnee, KS, US
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