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Incident Response Engineer

Incident Response Engineer

VirtualVocationsShreveport, Louisiana, United States
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A company is looking for an Incident Response Engineer.

Key Responsibilities

Resolve customer issues through problem solving, collaboration, and research, ensuring customers are informed about the status of their issues

Assist in implementing readiness programs and develop content while mentoring new Technical Support Engineers

Identify process gaps and provide feedback for product and tool improvements based on customer engagements

Required Qualifications

Bachelor's Degree in Computer Science, IT, or related field AND 1+ years of relevant experience, or 3+ years of equivalent experience

Minimum 2+ years of Security Incident Response experience with operational security knowledge

Minimum 1+ years of experience in Network Security Administration or Systems Administration

Minimum 1+ years of customer-facing experience

Experience supporting large enterprise environments with 1000+ users

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Incident Response • Shreveport, Louisiana, United States

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