Talent.com
Spanish Bilingual Customer Care Representative (Hybrid in Dearborn)

Spanish Bilingual Customer Care Representative (Hybrid in Dearborn)

PerceptaDearborn, MI, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

At Percepta, we bring first-class service across each market we support. As a Spanish Bilingual Customer Care Representative / Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You’ll Be Doing The Guides provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company. The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels. This will include technical app support, concern resolution, detailed product information, sales incentives / campaign support, and general information and / or questions, providing best in class service. The Rewards Guide will be responsible for providing timely, professional and accurate customer service within the contractual customer service metrics. During a Typical Day, You’ll

  • Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including :
  • Utilizing available resources to accurately respond to customer inquiries through appropriate channels.
  • Corresponding with customers via mail channel as appropriate
  • Responsible for reviewing customer concerns and inquiries, determining the appropriate actions based upon job aids and existing desktop solution tools, and taking the appropriate action.
  • Rewards Guides may be assigned to specialize but will be cross trained to support the functions.
  • Provide inbound helpdesk support for member, dealer, and region employees on various issues including :
  • User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploads
  • Website assistance to dealers and field personnel
  • Dealer enrollment process
  • Reviewing dealer parts statements
  • Process program cancellation requests
  • Determines the appropriate route for escalating complex issues based on the type of expertise required.
  • Document status of all interactions indicating appropriate outcome and follow up requirements
  • Establish a rapport and build confidence in the brand recognition by proactively promoting company's products and services.
  • Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise – consistently courteous with customers.
  • Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.
  • Utilize all resources, including the call specific applications, to obtain the correct answer for the customer.
  • Document all actions in the appropriate call tracking system.
  • Identify and relay to Team Leader areas for improvement within the inquiry and concern resolution processes.
  • Communicate customer service problem to Team Leader when necessary.
  • Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
  • Maintain exceptional product knowledge as it relates to technical support and continuously updates knowledge of product and service offerings, current industry products, and technologies.
  • Performs additional responsibilities or projects as assigned. What You Bring to the Role
  • Six (6) months of customer service / sales experience in a contact center operations environment desired
  • Experience with customer contact system desired
  • Understanding of dealership operations and processes are desired.
  • Microsoft Office (Word, Excel, Outlook) What You Can Expect
  • Pay rate of $17 per hour $2.00 Language Premium
  • Health / Dental / Vision / Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation / Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we : Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite #LI-Hybrid
serp_jobs.job_alerts.create_a_job

Bilingual Customer Care Representative • Dearborn, MI, US

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Bilingual Spanish Field Sales Representative

Bilingual Spanish Field Sales Representative

AT&TClinton Twp, MI, United States
serp_jobs.job_card.full_time
Job Description : Don’t miss this opportunity to jumpstart your sales career.Come interview with us in-person at our upcoming open recruiting session in the Detroit area on October 21st.Come ready t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
French Bilingual Customer Care Representative II

French Bilingual Customer Care Representative II

PerceptaDearborn, MI, US
serp_jobs.job_card.full_time
French Bilingual Customer Care Representative II.At Percepta, we bring first-class service across each market we support. As a French Bilingual Customer Service Representative in Dearborn, MI, speci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Spanish Private Tutoring Jobs Amherstburg

Spanish Private Tutoring Jobs Amherstburg

SuperprofAmherstburg, Canada
serp_jobs.job_card.full_time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
German Private Tutoring Jobs Amherstburg

German Private Tutoring Jobs Amherstburg

SuperprofAmherstburg, Canada
serp_jobs.job_card.full_time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Home Health Consultant

Home Health Consultant

Residential Home Health and HospiceMilan, Michigan, US
serp_jobs.job_card.full_time
At Residential Home Health and Hospice ('Residential'), we're looking to add to our extraordinary care team.Grounded by our belief that outstanding care is best delivered in a team-based environmen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Inside Sales / Customer Service Representative (Hybrid)

Inside Sales / Customer Service Representative (Hybrid)

LoanCraft LLCTroy, MI, US
serp_jobs.job_card.full_time
Salary : $65,000-$90,000 (Base + Commission).Home equity lines of credit were up substantially in 2024 and are still in high demand. Although people are putting off home purchasing plans because of h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
French Private Tutoring Jobs Amherstburg

French Private Tutoring Jobs Amherstburg

SuperprofAmherstburg, Canada
serp_jobs.job_card.full_time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
French Bilingual Customer Care Representative

French Bilingual Customer Care Representative

PerceptaDearborn, MI, US
serp_jobs.job_card.full_time
French Bilingual Customer Care Representative.At Percepta, we bring first-class service across each market we support.As a French Bilingual Customer Care Representative in Dearborn, MI you'll be a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Bilingual Spanish Customer Service Representative

Bilingual Spanish Customer Service Representative

PerceptaWayne, MI, US
serp_jobs.job_card.full_time
Bilingual Spanish Customer Service Representative.At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Serv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Remote Sales Representative

Remote Sales Representative

Altig / AO Globe LifeAmherstburg, Ontario
serp_jobs.filters.remote
serp_jobs.job_card.full_time
If you’re passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear from you. A Sales Representative plays a crucial role in driving business...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Drive with DoorDash - Flexible Onboarding

Drive with DoorDash - Flexible Onboarding

DoorDashGrosse Ile, MI, United States
serp_jobs.job_card.full_time +1
Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Spanish Bilingual Customer Care Representative (Hybrid in Dearborn)

Spanish Bilingual Customer Care Representative (Hybrid in Dearborn)

PerceptaDearborn, MI, US
serp_jobs.job_card.full_time
Spanish Bilingual Customer Care Representative (Hybrid in Dearborn).At Percepta, we bring first-class service across each market we support. As a Spanish Bilingual Customer Care Representative / Guide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Field Service Engineer (Bilingual in Mandarin)

Field Service Engineer (Bilingual in Mandarin)

Bodorlaser IncDetroit, MI, United States
serp_jobs.job_card.full_time
Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D and production of fiber laser machines that are widely used for cutting different metal materials.With 20 servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Service Representative

Customer Service Representative

TEKsystemsTroy, MI, US
serp_jobs.job_card.full_time
Mortgage Customer Service Representative.The role requires multitasking across systems, accurate documentation, and professional problem-solving to meet service standards.Handle approximately 35&nd...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Spanish Private Tutoring Jobs LaSalle

Spanish Private Tutoring Jobs LaSalle

SuperprofLaSalle, Canada
serp_jobs.job_card.full_time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Chinese Private Tutoring Jobs Amherstburg

Chinese Private Tutoring Jobs Amherstburg

SuperprofAmherstburg, Canada
serp_jobs.job_card.full_time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Spanish Bilingual Customer Care Representative II

Spanish Bilingual Customer Care Representative II

PerceptaDearborn, MI, US
serp_jobs.job_card.full_time
Spanish Bilingual Customer Care Representative II.At Percepta, we bring first-class service across each market we support. As a Spanish Bilingual Customer Service Representative in Dearborn, MI, spe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Store Product Sample Representative

Store Product Sample Representative

CDS (Club Demonstration Services)Auburn Hills, MI, US
serp_jobs.job_card.full_time
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
ESL Private Tutoring Jobs Amherstburg

ESL Private Tutoring Jobs Amherstburg

SuperprofAmherstburg, Canada
serp_jobs.job_card.full_time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
IELTS Private Tutoring Jobs Amherstburg

IELTS Private Tutoring Jobs Amherstburg

SuperprofAmherstburg, Canada
serp_jobs.job_card.full_time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30