Emergency Roadside Telephone Responder

A company is looking for a Remote Emergency Roadside Telephone Responder.

Key Responsibilities

Answer high volume incoming calls from members in need of roadside assistance, providing customer service and accurate responses

Input member information and use online mapping tools to determine breakdown locations and establish towing destinations

Identify situations requiring special handling and provide clear information on service details, costs, and estimated arrival times

Required Qualifications, Training, and Education

High School Diploma or equivalent

One year of customer service experience, preferably in a call center

Stable, high-speed internet connection required

Successful completion of a three-week virtual training class

Ability to work weekends, overtime, and holidays as needed