GENERAL MANAGER - W illiamsburg Wharf Glice Rink
Sports Facilities Management, LLC
LOCATION : Brooklyn, NY
DEPARTMENT : OPERATIONS
REPORTS TO : VP OF VENUE MANAGEMENT
STATUS : FULL-TIME (NON-EXEMPT)
ABOUT THE COMPANY :
W illiamsburg Wharf Gli ce Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Brooklyn, NY . You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth .
Williamsburg Wharf Gli ce Rink is managed by Sports Facilities Management LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY :
The General Manager is responsible for the delivery of exceptional guest experiences and the operating performance of Sports Facilities Management, LLC. The objectives for this position include :
- Creating a culture of accountability which supports the organizational values
- Meeting or exceed ing client expectations for concierge-style service
- Facilitating interdepartmental collaboration
- Employee retention and staff development
- Ensuring compliance with employee and operating policies
- Implementation of major business initiatives
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :
Analyze operations to evaluate performance of the company and its team members in order to meet objectives , and to determine areas of potential cost reduction, program improvement, or policy changeConfer with ownership, Sports Facilities Management advisors & support team, and team members to discuss issues, coordinate activities, and resolve problemsCoordinate recordkeeping systems, and other administrative control processesDirect and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiencyDirect human resources activities, including the approval of human resource plans and activitiesDirect, plan, and implement policies, objectives , and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivityImplement corrective action plans to solve organizational or departmental problemsPrepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program servicesRepresent the organization and promote its objectives at official functionsServe as liaisons between organizations, shareholders, and outside organizationsDirect and give strategic direction to all team membersContinually research new technologies to increase efficiency within the businessSchedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilitiesAny additional duties assigned by the VP of Venue ManagementMIMIMUM QUALIFICATIONS :
Proven management and leadership experience in the food and beverage, recreational, and entertainment industryOperational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and teambuilding preferred.Prior experience in contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, fitness programming, and other related services preferredPrior experience managing marketing programs preferredOperational knowledge of risk managementSkilled at identifying and creating opportunities to deliver revenue goalsSports programming and sports event operations expertise requiredBachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience preferredWORKING CONDITIONS AND PHYSICAL DEMANDS
Ability to travel to national events and regionally by carMust be able to lift 40 pounds waist highWill be required to conduct venue toursWork will be performed indoors and outdoors in an ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of timeJob Posted by ApplicantPro