Advocate Aurora Health is hiring : Video Communication Administrator in Charlotte

Department :

10010 IRCAD - Administration

Status : Full time

Benefits Eligible : Yes

Hou rs Per Week : 40

Schedule Details / Additional Information :

Varies

Pay Range

$34.90 - $52.35

PRIMARY PURPOSE

The Video Communications Administrator provides operational and technical support for the video collaboration service line, telehealth technologies and digital media platforms. The VC Administrator will work closely with the Collaboration team members on the video service line and solution implementations.

Major Responsibilities

• Coordinate and assist with video conference activities utilizing the appropriate collaboration tools and services. Assist with setup and operation of video conferencing systems, as well as provide onsite or remote support for video conferences and events.
• Provide operational and technical support for all video conferences and applications including AV control systems and digital media platforms. Quickly identify system failures and escalate to the appropriate teams / team members for swift resolution.
• Leads root-cause analysis of technical issues to achieve timely resolution of trouble tickets. Follows up with users to ensure problem resolution and develops supporting documentation of all activities.
• Perform various system upgrades and preventative maintenance tasks. Promote and increase the adoption of Video Communications offerings by monitoring trends and analytics.
• Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non-working, damaged and / or obsolete equipment.
• Updates and recommends processes and procedure changes to better assist team members utilizing the video conference service.
• Work directly with vendors contracted to support the video conference service line.
• Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users. May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies.
• Provide support that falls outside of scope when requested and as needed.
• Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions comply with the policies, regulations and laws applicable to the organization.

MINIMUM JOB REQUIREMENTS

Education

Bachelor's Degree or equivalent knowledge

Certification / Registration / License

n / a

Work Experience

Typically requires 3 years of experience in video conferencing, unified communications and collaboration

Knowledge / Skills / Abilities

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Ability to travel

Must be able to sit, stand, walk, lift, squat, bend, twist, drawl, kneel, climb and reach above shoulders and work at heights at various times in the workday.

Must be able to lift and carry up to 50 lbs at waist height a reasonable distance.

Must be able to push / pull with 10 lbs of force.

Must have functional vision, speech and hearing.

Must be able to use hands with find manipulation when using computer keyboard.

May be exposed to fumes, odors, dust and dirt.

May be exposed to mechanical, electrical and chemical hazards; therefore protective equipment may be worn as necessary.

Operates all equipment necessary to perform the job

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You :

Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including :

Compensation

Benefits and more

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.